Hosted Call Recording Software
No hardware. No headaches. Enjoy the Most Reliable Call Recording Solution for Liability Protection, Compliance & Quality Assurance.
A comprehensive call recording solution isn’t too much to ask for. You want to record 100 percent of your calls, archive them efficiently, and find specific calls quickly and easily. Intuitive? Of course. Personalized? Obviously. Life in the contact center just got easier. Vocalcom has changed call recording forever with a simplified approach to capturing and maintaining calls. As more and more companies recognize the need to record all calls, Vocalcom takes the hassle out of this business-critical endeavor. No more wasted time looking for recordings. With Vocalcom Call Recording, advanced call query options and powerful metadata tagging let you search among hundreds of thousands of logged interactions and play back relevant recordings quickly and easily.
The Vocalcom call recording software become accessible by authorized managers in the organization, but also by the customers themself in the customer area respecting security and legal constrains. Full support for Secure Sockets Layer (SSL/HTTPS) connections, 256-bit AES encryption, and securely partitioned resources means rock-solid client security and data integrity. The Vocalcom hosted call recording software comes with internet banking level security, dual resilient recording of each interaction or call from our geo-resilient data centres, ensuring that you have financial and credit card PCI Compliance covered, with every call encrypted using your own digital certificates so not even we can play your calls back. So, regulated industries can rely on Vocalcom’s call recording software to meet their requirements.
• Out of the box CRM connection. Simple. Our call recording software plugs into all major CRM systems, including Microsoft Dynamics CRM and Salesforce.com, enabling you to manage call recordings from a customer perspective from within the customer record. • Plug and play connectivity to your existing phone system. Our powerful cloud call recording software quickly integrates to your existing phone system with pre-integrations out of the box for Avaya, Cisco, Mitel, and the most popular phone systems. • Secure storage, protected playback. Vocalcom Call Recording captures and stores each phone transaction securely to protect private data and comply with industry regulations. Recording files are encrypted and can be kept on a need-to-know basis by restricting playback access to authorized users or roles.
So you can be up and running in a few days and benefit from tight integration that delivers agent level indexing, call transfer tracking and more. Vocalcom hosted call recording software is delivered as a pay-as-you-go service with no hardware or software required. There’s no waiting and no implementation headache for you. Review, analyse, download or score calls. View reports or track user activity all via any internet connected web browser. Our call recording software offers real-time dashboards help you find the needle in the haystack, presenting customer contacts you need to listen to that meet rules you specify.
Vocalcom Call Recording captures and stores each phone transaction securely to protect private data and comply with industry regulations. Recording files are encrypted and can be kept on a need-to-know basis by restricting playback access to authorized users or roles. Recordings are compressed and encrypted for storage. Cloud call recording softawre provides amazing insight and analytics to your customers experience. As a utility service you can switch on Network Recording in an instant: No capex, no long lead time, no complex installation or hardware required. Immediately benefit from the content of the calls and screen content being recorded and stored without having to worry about the process of media capture, compression and secure storage.
Significantly cut the costs and get the flexibility your business needs. With cloud call recording storage replicated across multiple geographically diverse data centres, we have redundancy covered. Storage reliability is an incredible technology leading %99.9999. The Vocalcom call recording software is a web based hosted call recording software solution. That means you don't have to maintain redundant servers with ever increasing hard drive requirements, complicated backup/restoration plans and maintenance schedules. We take care of all this for you. Your data is secure and always available from any location with our hosted call recording software. Take the full control of your customers interactions with our hosted call recording software for a predictable cost.