Email Management Software

Vocalcom Email Management software is a powerful, affordable, and highly-scalable solution that provides efficient tools to deliver faster replies, better quality answers and significantly reduced customer service costs.

Email Management Simplified

Vocalcom Email Management software will solve your email management headaches by making it easy to deliver fast and consistent email customer service. The Vocalcom engine mines the text of an email to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route emails to the best agent.

  • Build trust with your customers

    Targeted, tailored messages can be automatically included responsive, personalized in email acknowledgements and replies.

  • Powerfully productive agents

    Set agents up for success with effective tools like Vocalcom reply assistant and dynamic, self-learning knowledge base.

  • Customer service for humans

    Highly intelligent routing can automatically assign queries according to each customer’s profile and agent’s competence.

Customers of all sizes succeed with Vocalcom

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