Build trust with your customers
Targeted, tailored messages can be automatically included responsive, personalized in email acknowledgements and replies.
Vocalcom Email Management software is a powerful, affordable, and highly-scalable solution that provides efficient tools to deliver faster replies, better quality answers and significantly reduced customer service costs.
Vocalcom allows agents to personalize pre-scripted templates, add web links, and attach documents from a unique resource library. The Vocalcom engine automatically removes spam and non-actionable emails so agents can achieve maximum productivity.
It's time to break your digital channels out of their silos to provide true omnichannel experiences while improving customer satisfaction by providing online web chat, click to call, callback and email with seamless escalation to assisted service from self-service across all channels. Recognize customers and preserve context to respond faster.
The management of email and other text based interactions is handled through a centralized knowledge base and powerful workflow that ensures responses to customers are accurate, consistent and timely: even when customers cross from one channel to another. A query escalated is handled by workflow to ensure the query is fully managed.