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CTI Salesforce

Manage your cloud contact center through Salesforce

With Vocalcom’s Salesforce Edition solution, native CTI integration makes it easy to manage your contact center and all of your omnichannel customer interactions in a single application: Salesforce!

Connect the best cloud contact center technology to the leading CRM application

The Vocalcom Salesforce Edition CTI solution, which integrates natively into Salesforce without connectors or APIs, is a powerful contact center tool that leverages Salesforce Customer 360 knowledge. With our solution, offer personalized customer service and drive impactful telemarketing campaigns.

Offer omnichannel customer service

Manage all customer interactions—over calls, email, text messaging, web, chat, and social media—in a single interface: Salesforce. Streamline your customer relations and boost your agents’ productivity.

Personalize the customer experience

Gain native access to Salesforce Customer 360 for better integration of customer journeys into your CTI routing flows. Offer more personalized and responsive customer service.

Supervise your performance in real time

Manage your contact center efficiently with real-time supervision tools and Salesforce reports across all channels, enriched by Einstein, Salesforce’s AI.

Main capabilities

Omnichannel customer service

With the Vocalcom Salesforce Edition solution, all of your customer interactions are managed in Salesforce no matter what channel they’re on: phone, email, text messaging, chat or social media. Your agents’ efficiency will improve with a complete view of customers’ profiles and interaction record, all in a single interface—no need to switch applications.

Inbound and outbound calls

Through the native integration of Vocalcom’s CTI with Salesforce Customer 360, benefit from smart, personalized contact routing based on the customer’s profile and journey. Reduce wait time and improve customer satisfaction.

Sales and Telemarketing

Deploy your call campaigns from Salesforce using your prospect or customer databases or by adding web leads as you go. Calls and callbacks are initiated automatically to increase your agents’ efficiency: more contacts and more time spent in conversation for more impact on sales.

Reporting & Analytics

Supervise in real time and benefit from Salesforce reports on all channels enriched by Salesforce’s AI Einstein for in-depth trend analysis. Improve agent and call center performance with a wide range of KPIs and achieve your goals!

Main capabilities

Omnichannel customer service

With the Vocalcom Salesforce Edition solution, all of your customer interactions are managed in Salesforce no matter what channel they’re on: phone, email, text messaging, chat or social media. Your agents’ efficiency will improve with a complete view of customers’ profiles and interaction record, all in a single interface—no need to switch applications.

Inbound and outbound calls

Through the native integration of Vocalcom’s CTI with Salesforce Customer 360, benefit from smart, personalized contact routing based on the customer’s profile and journey. Reduce wait time and improve customer satisfaction.

Sales and Telemarketing

Deploy your call campaigns from Salesforce using your prospect or customer databases or by adding web leads as you go. Calls and callbacks are initiated automatically to increase your agents’ efficiency: more contacts and more time spent in conversation for more impact on sales.

Reporting & Analytics

Supervise in real time and benefit from Salesforce reports on all channels enriched by Salesforce’s AI Einstein for in-depth trend analysis. Improve agent and call center performance with a wide range of KPIs and achieve your goals!

The biggest companies use Vocalcom Salesforce Edition

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Reduce the need for training and support

Thanks to the native integration of the Vocalcom Salesforce Edition CTI application, you only have one solution to deploy and maintain: Salesforce. Team training is simpler and agent experience improves significantly, leading to more productivity.

Interested in our solutions?

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