In-Store Connected Kiosks
Remote presence experts. A customer-centric approach that embraces digitally connected consumers' use of many touchpoints.
Customers interact with your business through multiple touch points like the contact center, back office, branch office, outsourced operations, and retail stores. When these organizations are designed to work separately, chances are that the customer experience will be broken. This means customers have to wait too long for someone to respond. They may also need to make multiple attempts to get to the right employee or have to repeat information. Vocalcom Drive will accommodate an increasingly dispersed workforce by allowing retailers to centralise their experts virtually and expose their knowledge in branches and POS’s through kiosks and in-store stations. Read Vocalcom contact center software reviews
The Vocalcom in-store stations will give consumers direct access to contact center agents at crucial moments in the customer journey, helping to prevent consumer dissatisfaction and enable companies to recover at-risk customer relationships that would otherwise be lost. These stylish freestanding units contain an tablet that displays an fully interactive application, allowing your retail audience to interact with your customer center in ways never possible. Outline product details, show videos, collect user data—anything a website can do, Vocalcom in-store stations can do with just a touch.
Driving toward agile commerce. Improving customer loyalty could be as simple as implementing multimedia touch points. Companies will save money and time, therefore they will be more efficient and competitive. Vocalcom investigates telepresence and teleassistance as a key strategic opportunity. It might also be significantly cheaper than any other business initiative you’re considering. Engage your customers like never before with the immersive experience of our connected kiosks.
With the ability to compare products and services, connect with remote sales teams , print sales materials on demand, and leverage your social media, our custom-designed kiosk interfaces are built to meet your business goals. Create a major point-of-purchase impact with large-screen displays fitted to your retail interior or choose a tablet-size display for style and simplicity—either way, Vocalcom brings unlimited possibilities to your customers’ fingertips. QR-Codes, SMS, Social media, video chat, drives innovation enhancing Customer’s engagement across channels. Adding amazing new channel to your retail business, you'll drive new customers to your sales point and keep in touch with all your visitors.
Vocalcom Drive connects in-store stations to your Vocalcom's customer contact center solution and keeps costs low of in-store specialists delivering the best customer service. Successful brands are tapping into the explosive popularity of social media. Smart companies are also using Vocalcom to build everything from customer buying experiences to innovative Facebook marketing campaigns. Develop a social customer profile and communicate with shoppers as they make buying decisions, in store or online.
With social clienteling, you get a complete customer view, including cross-channel purchase and browsing history, profiles and preferences, intelligent product recommendations, virtual closet and wish list management, and more. Retail applications today go way beyond traditional customer relationship management. Competing with connected kiosk and a full multimedia customer service, you will multiply opportunities to engage new customers and ignite your business growth. Are your customers waiting ? Give them the opportunity to get personalized advices on a tablet in face-to-face with amazing video chat and sell more. "Can't find the size or color you need?" The answer is just a click away, the voice advises, directing shoppers to a kiosk where they can order whatever they need and have it shipped home for free.