Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Drive customer experience and agent effectiveness to new levels with the best-in-Class Contact Center Software Solution — Amazing for your customers, Powerful for your team.

Vocalcom Vocalcom Omni-channel Customer Engagement Center is an end-to-end mobile marketing & communication platform that integrates all communication channels on mobile, to reach the "always-connected" consumer. The Mobile combines user profiling, location targeting, personalised push notifications and deep contact center integration in your apps, to deploy a true omni-channel mobile strategy.

Vocalcom Effortless Contact Center™ is leading the next-generation of call center software — it comes with best-in-class breadth of contact center functionality — Secure and highly scalable with 99.999% service availability.

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Forrester: Applications, Software Top Two Drivers of Huge Global IT Spending Growth

If you have ever wondered what’s driving today’s tremendous global IT spending growth, top industry analyst Forrester Research has the answer for you – applications and software. In fact, in its recent market research report, Forrester presumes that global IT spending will reach $2.06 trillion in 2013, fueled primarily by software and applications. Forrester further found that software will account...
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