Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Drive customer experience and agent effectiveness to new levels with the best-in-Class Contact Center Software Solution — Amazing for your customers, Powerful for your team.

Vocalcom Vocalcom Omni-channel Customer Engagement Center is an end-to-end mobile marketing & communication platform that integrates all communication channels on mobile, to reach the "always-connected" consumer. The Mobile combines user profiling, location targeting, personalised push notifications and deep contact center integration in your apps, to deploy a true omni-channel mobile strategy.

Vocalcom Effortless Contact Center™ is leading the next-generation of call center software — it comes with best-in-class breadth of contact center functionality — Secure and highly scalable with 99.999% service availability.

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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