Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions - Video Kiosk Bring Retail Customer Experience to Life

Call Center Solutions for Multi-Touchpoints in Multi-Channel Marketing - Customers interact with your business through multiple touch points like the contact center, back office, branch office, outsourced operations, and retail stores. When these organizations are designed to work separately, chances are that the customer experience will be broken. This means customers have to wait too long for someone to respond. They may also need to make multiple attempts to get to the right employee or have to repeat information. TheDrive connects in-store touchpoints to your Vocalcom's Call Center Solutions and keeps costs low of in-store specialists. Call Center Solutions from Vocalcom is the leading the true multi-channel Call Center Solutions, bringing the power delight and unprecedented capabilities to thousands of customers worldwide. Find out more about our : Call Center Solutions

By Vocalcom

Age is Just a Number: All Generations Demand Effortless Customer Service

Most likely, you’ve heard the phrase “Age is just a number.” In the contact center industry, this slogan rings especially true. Although customer service channel usage has significantly shifted from only a few years ago, all generations demand – and deserve – effortless customer service. Whether it’s e-mail, chat, mobile or traditional voice, the end result should be the same:...
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