Create meaningful, real time Mobile Customer Connections
Connect seamlessly your mobile customer to live customer service
Vocalcom has designed a breakthrough mobile customer service solution that provides smart phone users instant access to agents in the contact center and beyond – allowing organizations to radically enhance sales effectiveness and customer experiences while reducing costs through efficiency gains.
Vocalcom Mobile Customer Service Software bridges the gap between self-service and modern customer service contact channels. Its lets businesses craft their own apps with integrated rich-communications capabilities - the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct - allowing organizations to deliver faster customer service, intuitive customer experiences and radically enhance sales effectiveness and customer interactions while reducing costs through efficiency gains. A fantastic mobile customer service solution which provides a tremendous opportunity to deliver the fast, simple, satisfying experience expected by consumers today. Vocalcom Mobile Engagement empower agents with a complete customer view, real-time context, and conversation history for a faster customer service and a highly personalized mobile customer experience. Mobile customer experiences that leads to increased sales and greater loyalty. Vocalcom Mobile Customer Service Software bridges the gap between self service and traditional customer service contact channels. It does this by allowing the customer to conveniently connect to a live agent without having to repeat any information such as their user profile, location, name, account number, the nature of the call or navigate through complex IVR menus. This results in significantly reduced call handle times and streamlined customer experience. Vocalcom Mobile also allows the customer to see his position in queue, the current hold times, schedule a call-back or register in queue without calling. With Vocalcom Mobile Engagement Software, customers can simply connect directly to an agent, who receives session information, customer history, preferences, location, and other contextual information for quick resolution. The availability of rich customer information at the onset of an interaction empower agents to improve customer response times and overall customer satisfaction. Leverage your customers’ mobile devices by publish mobile applications optimized for customer service. Social media and mobility are radically changing how we live and communicate. The mobile customer experience you deliver has never been more strategic to your business. Companies that don’t get it right won’t survive this new reality.