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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
October 2014
Acting on New Knowledge to Empower the Customer
October 2014
Every Complaint Can be Turned Into an Opportunity
October 2014
Three Things Your Cloud Contact Center Software Needs to Bring to the Table
October 2014
What’s the Biggest Social Media Mistake A Company Can Make?
October 2014
Top Techniques for Reassuring Even the Most Difficult Customer
October 2014
The Double A’s of Customer Complaints: Acknowledge and Apologize
September 2014
The Importance of Mobile Engagement in Developing Customer Relations
September 2014
Employ Live Agents: 45 Percent of Customers Will Thank You For It
September 2014
Grow Your Contact Center by Almost 30 Percent with Cloud Software
September 2014
Contact the 39 Percent of Mobile Users Who Access Social Media Networks
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