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About us
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Worldwide Presence & Partners
Careers
Awards
Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
March 2015
Innovating Customer Experience Through Twitter
March 2015
How Do Your Customers Feel? The Importance of Customer Satisfaction Surveys
March 2015
Don’t Make Your Customers Think – The Effortless Customer Service Experience
February 2015
To Speak or Not to Speak? The Benefits of Automated Customer Service
February 2015
The Internet of Things – The Shift From Reactive to Proactive Customer Service
February 2015
Multichannel or Omnichannel: How Do You Best Serve Your Customers?
December 2014
The Importance of Connected Devices in the Call Center
December 2014
Increasing Your Customers’ Loyalty through the Call Center
December 2014
Improving Customer Relationships with Permission
December 2014
Virtual Call Center: Potential Benefits Remain Untapped
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