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About us
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Worldwide Presence & Partners
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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
August 2014
Getting to Rediscover Vocalcom
August 2014
U.S. Healthcare Call Center Under Heat for Misleading Employees
August 2014
Lessons Learned by the Successful Call Center
August 2014
The Evolution of Customer Loyalty: It Doesn’t Happen Overnight
August 2014
If the Contact Center Were a Person, What Would It Be Thinking?
August 2014
Providing Flexible and Creative Opportunities with a Virtual Call Center
August 2014
How Does Your Call Center Software Meet Small Business Expectations?
August 2014
Hermes Net Version 5 is Taking Customer Engagement a Significant Step Further
August 2014
Empowering Your Contact Center’s Live Chat Engagement Initiative
August 2014
Peru’s Contact Center Industry Shows Extreme Potential
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