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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
July 2014
Customers vs. Employees: Is There Really Any Debate?
July 2014
Top Tips for Securing a Successful Web-Based Contact Center
July 2014
The International State of the Contact Center
July 2014
Businesses Stand to Benefit from Maintaining Domestic Call Centers
July 2014
Four Ways the Right Call Center Software Will Help Improve Service Quality
July 2014
Your Customers Love to Talk…Are You Listening?
July 2014
In-Store Connected Kiosks – Enhancing the Customer Experience One Store at a Time
July 2014
Why You’re Behind in the Game Without a Smart Web-Based Service Strategy
July 2014
Part 2 – Turning Your Contact Center into More than Just a Cost Center
July 2014
Part 3 – Turning Your Contact Center into More than Just a Cost Center
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