• Notable Shift in Enterprise Adoption of Unified Communications and Mobility

    Enterprises are heavily exploring their unified communications (UC) options and are making a notable shift toward mobility, or at least according to top industry analyst Infonetics Research, they are. In its “UC Deployment Strategies and Vendor Leadership: North American Enterprise Survey,” Infonetics reveals a very important shift occurring within enterprises that sees them increasingly using mobile devices to access...

    Read more
    Read more
  • Today’s Top Omni-Channel Market Pressures – and Strategies to Reverse Them

    Mastering the omni-channel customer experience is oftentimes likened to conquering the quest for the Holy Grail. Aligning and integrating multiple communication channels for seamless use is not the easiest of tasks. In fact, potential complexity is frequently cited as its largest barrier to entrance. Companies within every industry are operating in a highly commoditized world; simplified, easily available and...

    Read more
    Read more
  • Great Power and Great Responsibility: Social Media as a Call Center Solution

    There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data...

    Read more
    Read more
  • The Growth of Digital Customer Engagement is Undeniable

    In case you haven’t heard, 2013 is the year of huge growth for digital customer engagement. In fact, some say that digital marketing has already experienced its greatest revelation this year. There are over 1 billion smartphone users on the planet today and new social media sites being developed faster than we change clothes – all opportunities to engage...

    Read more
    Read more
  • Mobility and Social Media Are Key Ingredients to Accelerating Profit

    Today, you can do just about anything from your smartphone – from ordering a pizza to scheduling a conference call to buying a new pair of jeans. In fact, mobile Internet use is estimated to exceed desktop usage by 2015. In a recent survey of 500 consumers, Yesmail Interactive measured just how mobile use impacts consumer shopping patterns and...

    Read more
    Read more
  • A Look at How the Internet Has Grown Over the Last 10 Years

    You could say the Internet has gone through a major growth spurt over the last 10 years. It started out as a small, complex concept that many people didn’t understand and evolved into a gargantuan force that connects billions of people to information throughout the world. Not bad for just being about a decade old. Let’s take a walk...

    Read more
    Read more
  • How the Spa Industry Can Leverage a Unified Digital Call Center

    A key characteristic of today’s hyper-connected customer is the unprecedented ability to multi-task. Your customers are on-the-go. They have to get more done with less time, and that’s how they prefer to conduct their purchasing. Let’s say you’re a provider of salon and spa solutions. You know that your target audience is going to be on-the-go enjoying their massages,...

    Read more
    Read more
  • How the Retail Industry Can Leverage a Unified Digital Call Center

    The retail industry encompasses quite a lot of segments – all of which can benefit from the unified digital call center. The retail industry is also notably the most competitive; with thousands of contenders seeking a niche within this expansive market, it’s vital that businesses leverage the power of advanced call center solutions to boost profit and preserve business...

    Read more
    Read more
  • The World is More Mobile Than We Think

    Let’s admit it. Our world today is fixated on mobile phones. Just how much you may ask? Specifically, about 80 percent of the world’s population has a mobile phone, and out of that percentage, 91.4 million smartphones exist. And that’s just in the United States alone. You may think you know how just ubiquitous mobility is in today’s world,...

    Read more
    Read more