• Your Customers are Moving Fast…Are You Keeping Up?

    Ten years ago, there was a different generation of disgruntled customers. Back then, you would merely shake your head at the client who confronted your salespeople and move on to your next customer in hopes that the end result would be better. Fast forward a decade later and now that disgruntled customer can do more harm to your business...

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  • Vocalcom is Packing its Bags for Call Center Week 2013

    The call center world is filled to the brim with untapped areas of opportunity that are ripe for the picking. There is always must-have information available for growing, learning and further delivering on the promise of bringing unprecedented technology to the table to satisfy customers. If you’re not seizing the moment, you’re falling behind – and in the process,...

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  • Vocalcom Talks Top Differentiators and Carving its Own Path

    We all have our niche; it’s what we take pride in, what influences us and what ultimately drives us forward. For more than 15 years, Vocalcom has entrenched itself in the business of providing transformative call center solutions that reflect today’s digital, hyper-connected realm. Whether you’re looking for robust telemarketing software, top predictive dialer technology or yearning to establish...

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  • Where is the Call Center Space Moving? Vocalcom Sounds Off

    The call center has always been an area of targeted growth, sophistication and enhancement. The direction in which the call center space is headed has been just as equally of interest to major players in the space trying to stay one step ahead in the game. As a provider of today’s most disruptive call center software, Vocalcom is constantly...

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  • Your Customers Aren’t All in One Place – Neither Should Your Call Center

    Companies vary in size and specialization, but for so long, one thing remained the same – their customer approach. Now, customers have a number of possibilities for contacting a business thanks to advanced call center solutions. These touchpoints – video, Web chat, e-mail, social media, mobile and more – can be implemented by virtually any company looking to strengthen...

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  • Where Will Your Call Center be Three Years from Now?

    What does it take to drive your call center today? It requires going above and beyond traditional customer service and call center solutions, especially when considering digital and mobile engagement. In fact, recent research shows that today’s number of networked devices is equivalent to our global population, and that number is expected to be twice that of the global...

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  • Virtual Call Center Industry Projected to More Than Quadruple – Are You Ready?

    When you think of a call center, what’s the first thing that comes to mind? You may imagine hundreds of employees in tightly packed cubicles with headsets strapped on – an idea supporting a detrimental stereotype of the call center as being impersonal and disengaging. But what happens when the call center is taken into the virtual realm? The...

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  • Part 1 – What the FCC Hearing Means for Wholesale Carriers

    The playing field just got a whole lot more level for Internet Telephony Service Providers (ITSP) trying to acquire telephone numbers, thanks to a recent FCC ruling that attempted to address the need for speed innovation and competition in communications services. A few weeks ago, the Federal Communications Commission proposed to make it simpler and more seamless for innovative...

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