• Part 2 – Top Three Ways to Master the Cross-Channel Customer Experience

    We often spend endless, agonizing minutes on hold—waiting with bated breath for a live call center agent to finally stop the increasingly irritating on-hold music and give us the stellar customer service we are so seeking. Most likely, you have been one of the seven out of 10 business callers who are constantly placed on hold. What’s perhaps even...

    Read more
    Read more
  • What is a Web-Based Contact Center?

    Everything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the...

    Read more
    Read more
  • Top Benefits of a Web-Based Contact Center

    In short, the Web-based contact center leverages the power of unified communications (UC) to make it not only more easily manageable and cost-efficient for those overseeing it, but more readily available and present for customers at all times via all methods of engagement. This can include video, live chat, and SMS text message. The reason why this offering has...

    Read more
    Read more
  • Part 1 – Top Three Ways to Master the Cross-Channel Customer Experience

    The world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy...

    Read more
    Read more
  • Over 60 Percent of Retailers Unaware of What Unified Communications Can Do For Their Business

    Unified communications (UC) – or technology that integrates real-time communication services such as instant message (IM), Web chat or social media into more standard communication services – offers an abundance of opportunity. But before you can enjoy the benefits and advantages of unified communications, you have to first be aware of what it can do for your business. A...

    Read more
    Read more
  • Your Customers are Moving Fast…Are You Keeping Up?

    Ten years ago, there was a different generation of disgruntled customers. Back then, you would merely shake your head at the client who confronted your salespeople and move on to your next customer in hopes that the end result would be better. Fast forward a decade later and now that disgruntled customer can do more harm to your business...

    Read more
    Read more
  • Vocalcom is Packing its Bags for Call Center Week 2013

    The call center world is filled to the brim with untapped areas of opportunity that are ripe for the picking. There is always must-have information available for growing, learning and further delivering on the promise of bringing unprecedented technology to the table to satisfy customers. If you’re not seizing the moment, you’re falling behind – and in the process,...

    Read more
    Read more
  • Vocalcom Talks Top Differentiators and Carving its Own Path

    We all have our niche; it’s what we take pride in, what influences us and what ultimately drives us forward. For more than 15 years, Vocalcom has entrenched itself in the business of providing transformative call center solutions that reflect today’s digital, hyper-connected realm. Whether you’re looking for robust telemarketing software, top predictive dialer technology or yearning to establish...

    Read more
    Read more
  • Where is the Call Center Space Moving? Vocalcom Sounds Off

    The call center has always been an area of targeted growth, sophistication and enhancement. The direction in which the call center space is headed has been just as equally of interest to major players in the space trying to stay one step ahead in the game. As a provider of today’s most disruptive call center software, Vocalcom is constantly...

    Read more
    Read more