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Part 2 – Top Three Ways to Master the Cross-Channel Customer Experience
Read moreRead moreWe often spend endless, agonizing minutes on hold—waiting with bated breath for a live call center agent to finally stop the increasingly irritating on-hold music and give us the stellar customer service we are so seeking. Most likely, you have been one of the seven out of 10 business callers who are constantly placed on hold. What’s perhaps even...
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What is a Web-Based Contact Center?
Read moreRead moreEverything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the...
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Top Benefits of a Web-Based Contact Center
Read moreRead moreIn short, the Web-based contact center leverages the power of unified communications (UC) to make it not only more easily manageable and cost-efficient for those overseeing it, but more readily available and present for customers at all times via all methods of engagement. This can include video, live chat, and SMS text message. The reason why this offering has...
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Part 1 – Top Three Ways to Master the Cross-Channel Customer Experience
Read moreRead moreThe world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy...
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Vocalcom is Packing its Bags for Call Center Week 2013
Read moreRead moreThe call center world is filled to the brim with untapped areas of opportunity that are ripe for the picking. There is always must-have information available for growing, learning and further delivering on the promise of bringing unprecedented technology to the table to satisfy customers. If you’re not seizing the moment, you’re falling behind – and in the process,...
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Where is the Call Center Space Moving? Vocalcom Sounds Off
Read moreRead moreThe call center has always been an area of targeted growth, sophistication and enhancement. The direction in which the call center space is headed has been just as equally of interest to major players in the space trying to stay one step ahead in the game. As a provider of today’s most disruptive call center software, Vocalcom is constantly...
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- Cloud Contact Center On Demand, Fast and Easy
- Omnichannel contact center Omnichannel interaction management
- Virtual call center Set up your virtual call center in no time
- Contact center in Salesforce
- Predictive Dialer Keep agents at peak efficiency
- Recording Securely record, store, and retrieve voice calls
- Proactive Chat Increase conversion rate & online sales
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