Hosted Predictive Dialer

Trends

New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight

Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology, including predictive analytics and dialers. But now, new research is showing that taking this technology to the cloud – such as cloud predictive analytics or a hosted predictive dialer – will yield even better...
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What to Consider when Purchasing a Predictive Dialer

When you’re in the market for a predictive dialer, what’s the first thing you think about? If it’s cost, then you’re working at the wrong end of your strategy. With every other sales, marketing or service decision, you start with your customer in mind, so why not with this one? Think about the goals you want to achieve and work...
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The Three I's of Predictive Dialing Technology

By now, contact center managers have no doubt heard about the benefits of predictive dialer technology. For those who are still in the dark, let’s take a look at some of the most common benefits of the offering, as well as take an appreciative look at the next step in such technology: the hosted predictive dialer. Increase Call...
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Cutting Every Productivity-Wasting Corner in Your Contact Center

As more channels of communication become available to the call center agent, working the phone lines can feel like a rather antiquated way of spending one’s day. With a hosted predictive dialer solution, however, agents are not only able to connect with as many potential customers as possible, but call center managers are able to rely on the...
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Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call...
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Dialer Technology Key for Lenders and Compliance Management

Lenders need to start better optimizing their predictive dialer platforms for improved compliance management, according to the Auriemma Consulting Group. The need for more powerful predictive dialer technology is being brought on by new legal requirements within the Dodd-Frank Act, which, according to reports, “made significant changes to federal...
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Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks...
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The Need for Predictive Dialer Services to Be Top-Notch

Predictive dialers have changed the game for many contact centers and telemarketing firms, freeing up businesses to focus on core competencies and scale to new heights. The question, though, becomes: Is your predictive or hosted predictive dialer of the highest quality? A low-grade predictive dialer system can lead to an increase in pause time,...
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Top CRM Features of Vocalcom's Salesforce.com Supported Hosted Dialer

In the past, we’ve discussed what distinguishes Vocalcom’s hosted predictive dialer solution – completed with Salesforce.com support – from the rest of the bunch. For those of you who missed it, the two main reasons include: Salesforce’s strong and influential presence in the customer relationship management (CRM) space and...
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Four Considerations for Selecting the Perfect Hosted Predictive Dialer

The fate of your contact center performance and revenue can be easily determined by the state of your hosted predictive dialer. And with a multitude of outbound dialers being introduced to market, investing in the perfect one for your business can become an increasingly difficult choice. This may be an intimidating fact, but don’t let it rattle you...
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