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Cloud Contact Center

Vocalcom Hermes360: reinvent the customer and agent experience

Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service, increase your agents’ productivity and maximize the effectiveness of your outbound call campaigns.

Interact flexibly and intelligently with your customers across all channels.

The Vocalcom Hermes360 cloud contact center software gives your agents—whether in the office or working from home—the smart features they need to provide quick, relevant responses to your customers across all interaction channels: voice, email, text messaging, web, chat, and social media.

Offer a seamless experience across all channels

Communicate with customers effortlessly via an unlimited number of media managed through a single intuitive platform that gives agents a comprehensive view of each customer’s history.

Get the most out of AI resources to improve satisfaction

Easily integrate chatbots and Smart Pairing technologies with your cloud contact center platform to facilitate self-service and increase the value of each interaction.

Supervise your performance and react in real time

Analyze your cloud contact center performance with real-time dashboards and detailed reports in order to react quickly and improve your operating efficiency.

Key capabilities

Inbound and outbound calls

Vocalcom’s cloud contact center software includes a complete set of inbound and outbound call management features for a quality customer experience: smart routing that can be modified in real time, queue and overflow management strategies, and an automated dialer to ramp up productivity.

 

Omnichannel

With Vocalcom’s Hermes360 cloud contact center solution, manage customer interactions like a single conversation thread across all channels: phone, email, text messaging, web forms, chat and social media. Your agents can work more efficiently and comfortably with a complete view of the customer journey, accessible from our intuitive interface.

Artificial intelligence

Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.

Reporting & Analytics

Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.

Architecture

The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.

Key capabilities

Inbound and outbound calls

Vocalcom’s cloud contact center software includes a complete set of inbound and outbound call management features for a quality customer experience: smart routing that can be modified in real time, queue and overflow management strategies, and an automated dialer to ramp up productivity.

 

Omnichannel

With Vocalcom’s Hermes360 cloud contact center solution, manage customer interactions like a single conversation thread across all channels: phone, email, text messaging, web forms, chat and social media. Your agents can work more efficiently and comfortably with a complete view of the customer journey, accessible from our intuitive interface.

Artificial intelligence

Vocalcom’s Hermes360 solution is AI-ready and makes it easy to integrate chatbots, voicebots and Smart Pairing technology into your cloud contact center. Improve customer satisfaction with 24/7 self-service options and add more intelligence to each conversation.

Reporting & Analytics

Your supervisors have access to intuitive, integrated reports and real-time dashboards that can be customized by each manager. Make quick decisions based on the detailed analyses from your Vocalcom solution in order to improve the efficiency of your agents and of your overall cloud contact center.

Architecture

The Vocalcom Hermes360 cloud contact center solution, based on AWS, meets your needs for agility, flexibility and resource scalability, whether your agents work at multiple sites or from home. Vocalcom Hermes360 is also available in an on-premise version to adapt to your technical, financial and operational constraints.

The biggest companies use Vocalcom Solutions

Supervise the quality of your customer service

Your contact centersupervisors can use a panoply of tools native to Vocalcom’s cloud software to measure the quality of each customer interaction and support your agents: real-time supervision, call listening, whispering, conferencing, conversation recording and satisfaction surveys. Improve customer satisfaction in a flash!

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An open platform that integrates with your CRM

Offer a more personalized customer experience by drawing on contextual customer data from your cloud contact center solution. Vocalcom’s Hermes360 platform integrates easily with leading CRM applications such as Salesforce, Microsoft Dynamics and ZenDesk to offer an exceptional customer experience.
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Manage your contact center through Salesforce

With our unique Vocalcom Salesforce Edition solution, natively available in Salesforce, manage all customer interactions—inbound and outbound calls, email, text messaging, chat, social media and more—through a single application: Salesforce. Combine the best cloud contact center software with the leading CRM application to boost your productivity and efficiency.

Interested in our solutions?

+32 (0)2 467 82 11

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