Predictive Dialer

Trends

What is a Predictive Dialer?

When it comes to the call center, the predictive dialer has proven that it’s worth its weight in gold…but what exactly is it and how does it work? Picture for a moment a maze. Upon entering, you find yourself lost thanks to its abundance of paths and obstacles precluding you from reaching your final destination. Of course, your overall goal...
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Predictive Analytics Finds Strong Pulse in the Insurance Sector

New research is now revealing the strong place that predictive analytics technology has in the insurance industry. In its all-new “2013 Insurance Predictive Modeling Survey,” Earnix reveals that predictive modeling and analytics play a key role in helping insurers learn more from the experience of their counterparts and how the technology is...
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What the New Telephone Consumer Protection Act Means to You

On October 16, the revised Telephone Consumer Protection Act—updated from the original 1991 version—went into effect. The new rules particularly place focus on the use of auto dialers, or equipment that automatically dials telephone numbers. Going forward, companies must have expressed, written consent to conduct outbound telemarketing using...
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Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively as...
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Not All Callers Are the Same: Your Service Shouldn't Be Either

From predictive dialers to power dialers, there is a tendency for the agent to try and be as productive as possible. All of that is great, but at the end of the day, it’s important that clients who have consistently returned are treated especially well. As helpful as an agent can be to a client, there is always a gnawing feeling that without the...
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Empowering Your Virtual Call Center Agents with a CRM Dialer

Working remotely is quickly becoming the new standard for many, offering employees the ability to work anywhere, anytime and using any telephony device to get things done faster and to more quickly respond to sudden changes in demand. For many, the future of the workplace is in the virtual realm. Best Use of Third-Party Agents The ability to rely on...
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The Perks of a CRM Dialer - Enhanced Agent Productivity

In any call center, enhancing agent productivity is always top of mind. One step to take toward reaching this goal involves the implementation of a CRM dialer. For every product, though, there are many different models to choose from, and it’s important that the chosen product and model gives your agents access to multiple dialing modes. Let’s...
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What Does Your Contact Center Have Without Flexibility?

Despite today’s slowly recovering economy, some companies are experiencing exponential growth. Just take OneTouch Direct (OTD), a company that specializes in expert direct marketing program development and call center solutions in both the consumer and B2B segments. A company with humble beginnings, OneTouch Direct started out with just one...
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Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified...
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You've Deployed the Cloud: Other Ways to Save More Money

When it comes to cutting costs and growing efficiency in the workplace, it can feel like there’s always more that can be done. If you’re one of the many companies that has already deployed a cloud contact center solution, it may seem as though you’ve done your part and now it’s time to simply bask in the satisfaction that you are...
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