Virtual Call Center - Web Customer Service, Convince and Convert at a lower cost.

Virtual Call Center - Web Customer Service, Convince and Convert at a lower cost.

Virtual Call Center - Web Customer Service, Convince and Convert at a lower cost.

Virtual Call Center software from Vocalcom is the leading Virtual Call Center solution, bringing the power to delight and unprecedented capabilities to thousands of customers worldwide. Offer face-to-face customer service on your website. Vocalcom enables you to connect and engage with your web and mobile customers instantly, wherever your customers are - website, mobile, or tablet. By aligning your engagements with expected visitor value, Vocalcom web customer service solution is able to deliver the most cost-effective type of engagement through live video chat, voice, or targeted offers. Web Customer Service : Increase Customer Satisfaction while Reducing ecare Costs - Vocalcom enables businesses to provide higher levels of service while decreasing handling costs by as much as 80%. Live video chat with e-shoppers : Increase Conversions, Average Order Values, and Leads by helping your customers to buy with confidence - Businesses typically see a 20% increase in conversions and a 35% increase in average order values. Find out more : Virtual Call Center and at Web Customer Service

By Vocalcom

Digital Convenience and Hospitality Can In Fact Co-Exist

One criticism of the Internet and – more generally – the hyper-connected digital world is that it’s impersonal, anonymous and, oftentimes, lacks in customer service. While visiting mom and pop businesses is great for the local economy, one reason often cited for sticking with an analog shopping experience is because of the stellar service received. We are now finding, though,...
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