Real-time feedback management

Maximize customer satisfaction, manage resources and optimize processes by implementing a real-time customer feedback management solution.

  • OmniChannel Voice of Customer solutions

    To be best in class in #CX, you need a best in class measurement system.

    Capture customer feedback & NPS in real-time across all channels

    Predict customer behavior. Immediately collect customer satisfaction feedback at the exact moment when sentiment is most relevant and accurate. Vocalcom Visual Customer Feedback helps you easily measure customer satisfaction and experience in simple-to-use, visual format. It is a powerful platform that allows you to easily implement NPS within your company or organization enabling you to take action and grow. Easy-to-use survey capabilities and standard reports enable you to monitor social, email, chat, and mobile interactions. Optimized for desktop, tablet, and mobile, it works flawlessly everywhere.

  • Customer Feedback Analitycs

    Respond to customer expectations, address dissatisfaction

    The easiest and most effective way to capture actionable customer feedback.

    Easy-to-use survey capabilities and standard reports enable you to monitor voice, social, email, web, and mobile interactions. Now you can analyze how your customers feel, identify problem spots, and provide a contextualized, personalized and immediate response to each piece of feedback collected. Vocalcom Business Process Automation engine makes it very easy to model the alerts and actions to automatically trigger within your organization for each piece of customer feedback. These actions may include an automatic call-back by a specific team, etc. Vocalcom’s intuitive and graphically-based interface makes it easy for every user to understand and act on customer feedback.

  • Omnichannel Customer survey

    Customer reviews and ratings can be a vital tool for building trust

    Encourage your promoters to share to gain more customers

    Confident buyers spend more - increase conversion rates by infusing your website with ratings, reviews, recommendations, and answers. It's a fact, reviews help you make your customers happy and win sales. Are you ready to find out what makes your customers tick, improve your service and build lasting relationships? With Vocalcom's customer feedbak technology, reviews aren't just collected. Our goal is to capture feedbacks and reviews, drive traffic to your site, and target more customers across the Web. Measuring your customers' happiness with NPS® surveys is great place to start - Let Vocalcom utilize your satisfied customers in order to increase your business by leveraging their voices. If they haven't already recommended you to friends or colleagues, they will. All you have to do is ask.

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