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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
November 2014
Four Trends to Prepare for with the Rise of Mobile Apps
November 2014
Simple Holiday Mobile Engagement Ideas For Every Call Center
November 2014
Predictive Analytics Finds Strong Pulse in the Insurance Sector
November 2014
Social Media Analytics in the Call Center
November 2014
How Does Your Brand Connect to Customers?
November 2014
What Will Multi-channel Customer Service Look Like in 2014?
November 2014
Five Things Your Mobile Service Plan Should Bring to the Table
November 2014
10 Reasons to Convince Your CEO to Ramp Up Mobile Service in 2014
November 2014
Can You Afford Not to Have a Mobile Customer Service Strategy in Place?
November 2014
Maximizing Multi-channel Opportunities in your Call Center
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