Evaluate more interactions
Capture every interaction and agent desktop to manage the quality of your workforce and to meet regulatory compliance.
Engaged agents create happy customers and reduce attrition. Vocalcom Quality Management software is a powerful, affordable, and fully featured solution; enabling operations to improve the customer and agent experience.
Understand your agents’ performance and where they can be improved with an easy-to -use evaluation and review process. Vocalcom quality monitoring allows for a customer interaction to be evaluated by all parties including supervisor, agent, and customer.
Thoughtful screen design to make quality management and monitoring processes as simple as possible. Vocalcom Quality Management offers an amazingly easy-to-use interface. A highly simplified, web-based graphical and intuitive user interface.
Speech analytics technology has seen major advances in just the past few years, becoming an absolute necessity for truly effective quality management software solution. Automated Quality Management performance within your contact center results in satisfied customers, profitability, and increased revenue for your business.