• Cloud Computing to Take European Healthcare Industry by Storm

    Two of the most important items on any verticals’ “To-Do List” are usually always the same: Improve quality and improve costs. The cloud has been a hit for business professionals seeking to achieve the above with advanced call center solutions, and now, the European healthcare industry is finding that cloud computing can do just the same. A new report...

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  • CIOs Express Their Primary Cloud Concerns in New Study

    It’s unfortunate that CIOs today feel they cannot invest in cloud computing due to a fear of experiencing negative side effects. A recent global survey commissioned by independent research and consulting firm Research In Action provides new insight into CIO attitudes and concerns related to cloud computing usage – and the results are frustrating at best. Results from the...

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  • The State of Cloud Computing in the UK

    Though attention may be riveted on news of the latest addition to the royal family, studies from industry analyst Forrester Research suggests that those in the United Kingdom might be better served by directing their focus toward improving technological prowess. Recent findings from the top industry analyst show that only one-third of UK enterprises are employing cloud computing solutions....

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  • The State of Cloud Computing in Australia

    Australia may be the land down under, but recent findings show that when it comes to cloud computing, the far-off continent is making its way to the top. In its report, “Australia Cloud Services 2013-2017 Forecast and Analysis,” market research firm International Data Center (IDC) released statistics that reveal Australia’s impressive growth in the deployment of cloud services. According...

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  • The State of Cloud Computing in France

    Vive la France! As cloud computing gains more traction on an international scale, France finds itself as one of many countries eager to take advantage of the pioneering technology. However, though the solution has demonstrated its practical viability for business everywhere – from advanced call center solutions to CRM software – French companies are struggling to rally behind the...

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  • Hosted Predictive Dialer: Revolutionizing a Revolution

    The telephone created a revolution when it burst onto the scene in the 1870s, and nowadays, a second revolution seems to be upon us with the rise of hosted predictive dialers. You may be wondering how this technology is changing the communications game, and, more importantly, how your business can take part. Allow us to help enlighten you. 1)     ...

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  • What Can We Expect From Cloud Computing and the Internet of Things?

    Do you ever wonder how the Internet will shape our future? It’s a pretty interesting question, especially considering how much the Internet has grown within the last 10 years. With our world so consumed by the Web – from WebRTC to Web-based contact centers and more – it’s no wonder everything is becoming completely technology-centric (unless you live under...

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  • The Cloud: The Best Navigational Tool for Today’s Complex Customer Landscape

    Now more than ever, business executives are asking themselves how they can best deliver customer service in an ever-changing technology ecosystem. Combined with such things as vendor mergers and acquisitions, a rising importance of social computing and new cloud call center solutions, customer service executives have witnessed the rise of revolutionary new opportunities. Despite this, it can be difficult...

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  • What is the Difference Between Virtualization and Cloud Computing?

    The lines between virtualization and cloud computing are often blurred, especially since the two can work in conjunction with one another to bolster productivity; but with the two offering distinct benefits to business owners, now is the time to understand their chief differences. Virtualization refers to the virtual version of an operating system, server, storage device or network. It...

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