• What is PCI DSS and What Does it Mean for My Company?

    Does your call center specifically manage credit cards? If so, then chances are you’re more than familiar with the Payment Card Industry Data Security Standard (PCI DSS). However, if you’re new to this space and this industry standard, it could never hurt to get a quick refresher course on what it is and how it impacts your business. The...

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  • Part 1 – Top Reasons Why Your Contact Center Needs the Cloud

    It’s happened again. Some vital piece of hardware in your contact center has broken down. Calls are going unanswered, your customer service reps fill the downtime by chatting about the latest episode of their favorite television showand you can practically hear the thud made by the dollars falling off your bottom line. Something has to be done and right...

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  • Part 3 – Top Reasons Why Your Contact Center Needs the Cloud

    Keeping up with the incoming calls to your call center can sometimes seem as difficult as getting animals to march in a parade. No matter what your service provider promised when you were being sold your system, the truth is that the system isn’t that reliable, customers are getting frustrated when their calls aren’t being answered promptly and, worst...

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  • Part 2 – Top Reasons Why Your Contact Center Needs the Cloud

    Cookie cutters are good for gingerbread men, but bad for your company. If your business is just the same as your competitors, why should a customer choose yours? Yours must be different and better than everyone else’s; how you gain that advantage is to concentrate on your core competencies. If your call center is the place where your business...

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  • Data Centers Struggling with Massive Security Attacks

    The NSA, journalists’ computers, your data center…each has a large bull’s-eye painted on their backs as all are targets for hackers and DDoS (distributed denial of service) attacks. From the mischievous pranksters to serious criminals, hackers, malware and other exploitation of vulnerabilities are costing companies billions of dollars. Research is progressively revealing how businesses are combating this by using...

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  • Over 550,000 Hosted Predictive Dialer Users is No Small Feat

    And yet that’s how many people trust our technology as their solution of choice. 550,000 users across 47 counties have discovered the unique benefits of Vocalcom’s leading-edge hosted predictive dialer solution. The best part? You can too. From banks and media corporations, to customer service call centers and technology providers, any industry can benefit from our solution. Users have...

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  • Three Reasons You Need Hermes Cloud

    Nestlé Waters Corporation, the number one global provider of bottled water, hydrates the world. Behind the scenes of its operations, however, the company requires help to successfully quench its customers’ call service needs. Erikli, the leading Turkish brand of Nestle Waters, was using Nortel Symposium before deciding to adopt Hermes.net by Vocalcom, a provider of hosted call center solutions...

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  • Part 1 – Top Features of the World’s Most Disruptive Cloud Call Center Solution

    Keyword addressed: call center software Vocalcom’s feature-rich, award-winning call center software is designed to not only meet but exceed today’s demanding and always changing business needs. It takes a lot to stay ahead of the game – what with vigorous customer demand, a constantly evolving technological landscape and a growing number of players in the space. That is exactly...

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  • Main Benefits of the Hosted Predictive Dialer for Debt Collection

    As the individual on the receiving end of a debt collection call, there can be nothing more infuriating than being phoned by the disgruntled, over-worked debt collector agent who is trying to think of the quickest and least painful way to tell you that you have missed a payment. But as a call center manager, there is nothing worse...

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