IVR - Interactive Voice Response Solutions

IVR - Interactive Voice Response Solutions

IVR - Interactive Voice Response Solutions

Vocalcom ‘s All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue.
- Enhances your customer experience whilst simultaneously driving cost out of the contact center.
- With Vocalcom Studio It’s a snap to make updates to your IVR. Automatic Call back included.
- Easily connect customer data with your call center by using our out-of-the-box CRM integrations.
- Vocalcom IVR supports Automated Speech Recognition and Text-to-Speech in multiple languages.
If a customer can’t wait in queue any longer, our automatic call back asks for their phone number, and our ACD automatically calls them back. We keep their place in line until your next agent is available. You can also offer a scheduled callback within the IVR phone system. At the customer’s requested time, we will automatically route an outbound call to them via a qualified agent

By Vocalcom

Omnichannel is the Key to a Seamless Customer Experience

It seems that many brands nowadays are taking an omnichannel approach by embracing social media, SMS, chat, email, and video in addition to the traditional voice channel. Taking this approach, however, is not quite the same as delivering an optimized omnichannel experience. Accenture reports that 65% of consumers are frustrated by inconsistent experiences across channels, while Forrester further reports that...
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