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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
October 2014
Every Complaint Can be Turned Into an Opportunity
October 2014
Top Techniques for Reassuring Even the Most Difficult Customer
September 2014
Employ Live Agents: 45 Percent of Customers Will Thank You For It
September 2014
Developers: Celebrate Collaboration, Innovation At Yahoo! Hack USA
September 2014
Time-Based Access Tools For Devs
September 2014
Bad Weather Equals Bad News for Brick and Mortar Call Centers
September 2014
Supporting Your Physical Contact Center with a Virtual Call Center
September 2014
Reduce Waiting Time: 60 Percent of Customers Hold for Less Than One Minute
September 2014
The Virtual Solution to the Temporary Employee Challenge
September 2014
Empowering Your Call Center Agents Could Save You Millions
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