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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
August 2014
Mastering the Art of Routing for Contact Center Success
August 2014
Three Must-Have Features For Strengthening Virtual Call Center Agents
August 2014
The Contact Center in 2013 and Beyond: Top Industry Predictions, Trends and More
August 2014
PCI DSS Compliance Increasingly Important as Call Center Security Concerns Grow
July 2014
Why Your Call Center Needs to Start Thinking Creatively
July 2014
Your Average Customer Manages Three E-mail Accounts
July 2014
Chat Apps Are Edging Out SMS: What it Means for the Contact Center
July 2014
Is Facebook Slipping as a Top Customer Service Channel?
July 2014
Key Differences Between the SMB, SME and Large Enterprise
July 2014
Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction
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