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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Call centre software: how big are the potential productivity gains?

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Blog article

01 Oct 2014

Cloud

Three Things Your Cloud Contact Center Software Needs to Bring to the Table

Blog article

01 Oct 2014

Customer Experience

What’s the Biggest Social Media Mistake A Company Can Make?

Blog article

01 Oct 2014

Customer Service

Top Techniques for Reassuring Even the Most Difficult Customer

Blog article

01 Oct 2014

Customer Experience

The Double A’s of Customer Complaints: Acknowledge and Apologize

Blog article

30 Sep 2014

Customer Experience

The Importance of Mobile Engagement in Developing Customer Relations

Blog article

30 Sep 2014

Customer Service

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Blog article

30 Sep 2014

Cloud

Grow Your Contact Center by Almost 30 Percent with Cloud Software

Blog article

30 Sep 2014

Customer Experience

Contact the 39 Percent of Mobile Users Who Access Social Media Networks

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