• Part 2 – Top Features of the World’s Most Disruptive Cloud Call Center Solution

    At Vocalcom, we take pride in offering the world’s first fully featured cloud contact center suite. How have we accomplished such a feat? By designing our products to reflect a forward-thinking approach that defines the future of the contact center. Let’s take a look at three more of our call center applications that can truly transform your business. Blended...

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  • The Cloud Isn’t Just Technology, It’s Contact Center Transformation

    For the past few years analysts have posited that this will finally be the year of the cloud. Well with the recent findings from a CA Technologies survey, it seems naysayers who contest that fact that 2013 will be the year of cloud technology ubiquity should perhaps change their tune. Recently, a study commissioned by CA Technologies and conducted...

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  • What is a Hosted Predictive Dialer?

    In the past, we’ve covered the basics of what a predictive dialer is. In short, a predictive dialer cuts to the core of sales calls by quickly and efficiently identifying which customers are live and which are not, which leads to increased agent productivity, enhanced efficiency and a boost in sales. Now, it is time explore the hosted predictive...

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