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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
July 2014
Today’s Top Omni-Channel Market Pressures – and Strategies to Reverse Them
July 2014
Great Power and Great Responsibility: Social Media as a Call Center Solution
July 2014
How Will WebRTC Impact The Web-Based Contact Center?
July 2014
The Perks of Combining Call Centers and Foreign Languages
July 2014
Three Reasons Why Telemarketers Need a Hosted Predictive Dialer
July 2014
A Virtual Hosted Call Center is the Perfect Disaster Recovery Plan
July 2014
Supporting a Unified Workspace with Predictive Dialer Technology
July 2014
The Growth of Digital Customer Engagement is Undeniable
July 2014
Salesforce.com Leads Gartner’s 2013 CRM Customer Engagement Center Magic Quadrant
July 2014
Your Business Loses Over $9,000 a Year By Avoiding This One Thing
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