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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
July 2014
Notable Shift in Enterprise Adoption of Unified Communications and Mobility
July 2014
Today’s Top Omni-Channel Market Pressures – and Strategies to Reverse Them
July 2014
Great Power and Great Responsibility: Social Media as a Call Center Solution
July 2014
How Will WebRTC Impact The Web-Based Contact Center?
July 2014
The Perks of Combining Call Centers and Foreign Languages
July 2014
Three Reasons Why Telemarketers Need a Hosted Predictive Dialer
July 2014
A Virtual Hosted Call Center is the Perfect Disaster Recovery Plan
July 2014
Supporting a Unified Workspace with Predictive Dialer Technology
July 2014
The Growth of Digital Customer Engagement is Undeniable
July 2014
Salesforce.com Leads Gartner’s 2013 CRM Customer Engagement Center Magic Quadrant
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