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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
July 2014
The Growth of Digital Customer Engagement is Undeniable
July 2014
Salesforce.com Leads Gartner’s 2013 CRM Customer Engagement Center Magic Quadrant
July 2014
Your Business Loses Over $9,000 a Year By Avoiding This One Thing
July 2014
Research Points to a Complete Cloud Takeover by the End of Next Year
July 2014
Just How Accurate was the Prediction of Predictive Dialing Technology?
July 2014
Part 1 – Recognizing the Need for Next-Generation Hosted Offerings
July 2014
Part 2 – Recognizing the Need for Next-Generation Hosted Offerings
July 2014
A Look at How the Internet Has Grown Over the Last 10 Years
July 2014
Mobility and Social Media Are Key Ingredients to Accelerating Profit
July 2014
Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition
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