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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
October 2014
Top British Luxury Retailer Proves the Power of Video for Customer Engagement
October 2014
Linking Social Activity to Employee Engagement
October 2014
Giving Your Mobile Application Some TLC and Time
October 2014
Preparing for the Next Wave of the Mobile Revolution
October 2014
Best Practices for Social Media Use in the Call Center
October 2014
Leveraging Smartphones Leads to Service Success
October 2014
Utilizing Common Smartphone Features to Inform Contact Center Clients
October 2014
Leveraging Smartphone Purchases and Searches for Improved Customer Service
October 2014
The Importance of Tailoring Cross-Platform Consistency
October 2014
What Do You Do When Your Client Base Explodes?
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