• Top Considerations When Making a Hosted Call Center Investment

    Your business is constantly evolving, and you need a hosted call center solution that keeps up with growth and seasonal demand. If you’re currently on the lookout for a hosted call center solution, don’t be too hasty when it comes to investing. Instead, look for a solution that supports both your current needs as well as your future projections:...

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  • Cloud Adoption Supporting Data Center Growth

    Companies are increasingly going cloud-bound and, according to Infonetics Research, this is going to propel data center growth forward. According to a recent report from the industry analyst, worldwide revenue for data center network equipment – including data center Ethernet switches, Application Delivery Controllers (ACDs) and wide area network (WAN) optimization appliances – dropped by 11 percent in the...

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  • Going Green? Why a Cloud Contact Center is Your Best Bet

    Big businesses everywhere are going green, from Bank of America to General Electric to Starbucks to Walmart. Taking the environment into consideration is not only a practical business decision to make, but it proves to be more cost-conscious in the long run. Traditional data centers can waste up to 90 percent of the electricity they pull off the grid....

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  • Top Reasons Why You Need a Cloud Contact Center

    It’s indisputable: the cloud is permanently changing the call center. If you’re a call center manager, IT administrator or system integrator who hasn’t yet considered the immense possibilities that cloud computing offers, then you’re a few steps behind in a game of which other players are rapidly moving forward. Don’t believe us? Let’s take a look at three essential...

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  • Saving Money with Hermes Cloud

    Everyone is talking about the cloud and what it can do for businesses that need to stay connected and remain active and engaged. It’s hard to imagine an industry that can benefit more from the cloud than contact centers. We know you’re always striving to improve your call center – whether it’s strengthening your service strategy, honing your first...

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  • Why Your Call Center Staff Secretly Wants a Cloud-Based Solution

    The cloud has disrupted the technological landscape ever since it first emerged onto the scene. As a call center manager, we’re sure you’ve heard a number of great reasons why you should consider taking your call center operations to the cloud…but have you considered what your employees have to say? One of the greatest benefits of a virtual, cloud-based...

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  • Why a Cloud Contact Center Is No Longer Just a Perk

    Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s...

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  • Four Considerations for Selecting the Perfect Hosted Predictive Dialer

    The fate of your contact center performance and revenue can be easily determined by the state of your hosted predictive dialer. And with a multitude of outbound dialers being introduced to market, investing in the perfect one for your business can become an increasingly difficult choice. This may be an intimidating fact, but don’t let it rattle you just...

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  • How the Cloud Can Change Your Summer

    As another summer season begins to draw to a close, everyone seems to be praying for warm sunny days to make the most of the remaining weeks. But if you’re part of a call center that’s committed to customer service, it may be in your best interest to keep the weather a little cloudier – by implementing cloud-based software...

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