• A Virtual Hosted Call Center is the Perfect Disaster Recovery Plan

    In 2010, the hosted unified communications market was predicted to grow from $2.8 billion to $5.5 billion by the end of 2014. We’re unbelievably already halfway through 2013, and whether you want to hear it or not, we’ll be ringing in the New Year not before long. We’re clearly well on our way to fully realizing this growth of...

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  • Part 2 – Top Features of Vocalcom’s Hosted Predictive Dialer

    Predictive dialing technology has made significant strides over the years, and while this is excellent news for companies looking to bolster their calling campaigns and establish strong customer connections, it can also strike some fear into those who aren’t sure how to embrace these advancements. For example, there are many things one should be looking for in a hosted...

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  • Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition

    At this year’s 14th Annual Call Center Week 2013, what happens in Vegas certainly doesn’t stay in Vegas. Held in Las Vegas, Nevada from June 10-14, Call Center Week 2013 turned out to be yet another successful venture for the world’s largest industry event. And with the main topics of discussion – multi-channel engagement, cloud call center applications and...

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  • A Brief Purchase Decision Guide for Cloud-Based Call Center Software

    In the last 10 years, we have witnessed the growth of cloud computing usage by savvy businesses across the globe – all that were interested in increasing productivity, revenue and customer satisfaction. The advent of cloud computing has enabled businesses to roam away from physical, legacy set-ups that remained on-site, and in doing so, opened up a world where...

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  • Research Points to a Complete Cloud Takeover by the End of Next Year

    When it comes to maintaining the speed, reliability and efficiency needed for today’s fast-paced business climate, enterprises are turning to the cloud. Leading market research firm Infonetics issued a report of a study showing that not only is cloud use by businesses growing exponentially, but that 100 percent of enterprises will be making use of the cloud by 2014....

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  • Part 1 – Recognizing the Need for Next-Generation Hosted Offerings

    Here at Vocalcom, we understand that as your businesses grows, so does your need for technology that helps achieve your objectives in the most effective and cost-efficient manner possible. That’s exactly why we bring our advanced, cloud-based call center solutions to the table. As part of our goal to provide next-generation products, Vocalcom’s Hermes Cloud software is equipped with...

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  • Part 2 – Recognizing the Need for Next-Generation Hosted Offerings

    In a world where technology is constantly developing and advancing at full speed ahead, businesses clearly don’t want to find themselves behind the curve. Before you break into a sweat, remember that Vocalcom is here to help. Our innovative hosted predictive dialer solution is designed to meet your need for next-generation technology. For an affordable cost, our Hermes Cloud...

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  • Part 1 – Top Features of Vocalcom’s Hosted Predictive Dialer

    Now more than ever, companies are trading in their old, outdated predictive dialer solutions for a more feature-rich hosted predictive dialer solution. Not only does a hosted solution boost productivity and increase sales, but it also cuts costs, increases customer engagement and offers more advanced features. Having said that, let’s take a deep dive into some of Vocalcom’s most...

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  • Three Ways Your Company Can Utilize Hermes Cloud

    Vocalcom’s uniqueness lies in its simplicity, efficiency and innovativeness. Even more significantly, is our ability to rapidly yet thoroughly adapt to meet clients’ varying preferences. Vital functions that companies seek in call center solutions and technology can be found within our platform. Let’s take a look at three diverse companies and how each leveraged the power of Hermes Cloud to...

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