• Part 3 – What Makes a Call Center Application Addictive?

    Here’s a question to consider: Does your enterprise mobile app grow more powerful as more people use it? This is one question asked in a Salesforce eBook we’ve been covering that describes six key elements of creating a killer business mobile app. In parts one and two of this series, we discussed the role that collaboration and interoperability play...

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  • Is Your Contact Center a Social Butterfly or a Wallflower?

    Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months –...

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