• McDonald’s UAE deploys Vocalcom New All-in-one Contact Center Technology.

    McDonald’s to use Vocalcom Contact Center Technology McDonald’s is still innovating at all levels even in Delivery. After 2 successful experiences with the Contact Center Technology provided by Vocalcom Contact Center Technology in Lebanon & QATAR, McDonald’s UAE (Regional Office for MEA) continues to trust in Vocalcom Technology to provide a 24/7 Call Center for Delivery. McDonald’s UAE is...

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  • The Government of Oman chooses our contact center software for its citizens

    Oman Government Choose Vocalcom Contact Center Software The government of Oman settled with our contact center software to provide a modern, innovative and consistent customer experience to its citizens. The PACP covers Customer Care, Hotline for citizens in Oman, integration with complaint management for customer feedback. Thanks to the contact center software powered by Vocalcom, the PACP go to multimedia citizens service, able to handle...

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  • GRF builds its in-house customer service based on our contact center software

    GRF Joins Forces with Vocalcom Specialized in advisory, training & a panel of legal services online, GRF selected our contact center software to build its in-house customer service, managing customer inquiries, telemarketing, customer survey, debt collection & customers subscriptions renewal. GRF is a French Group created in 1917 and specialized in edition of legal & accounting advisory for enterprises....

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  • Sabesp chooses Vocalcom among more than 10 contact center solutions

    Sabesp Chooses Vocalcom Sabesp is a Brazilian dealership sanitation services for water and sewage, located in São Paulo, Brazil. Being a mixed economy company, traded, the company has shares traded on the stock exchange of São Paulo and New York and its major shareholder is the government of the State of São Paulo. This company operates water and sewage services since...

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  • CSL Mauritius is aiming to become a leader in the BPO Services

    CSL chooses Hermes.Net CSL outsources a large part of Customer Relation Operations in Africa and France (insourced operations and outsourced). CSL with this big ambition has to rely on a Solid Technology Partner with a Reliable Solution, The choice of Hermes.Net is based mainly on these criteria: • Multi Campaign • Multimedia Blending: Inbound, Predictive Dialer, Email Campaigns, SMS,...

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  • Al Bahar Group (Caterpillar) chooses the multimedia web-based solution of Vocalcom

    Al Bahar Group Utilizing Vocalcom Solution Mohamed Abdulrahman Al-Bahar, founded in 1937, is one of the leading business houses in the Arabian Gulf. They represent Caterpillar in Bahrain, Kuwait, Qatar, UAE and in Oman through associate – Oasis Trading and Equipment Co. head office is located in Sharjah, UAE. They chose to deploy VOCALCOM’s solution for several reasons: It’s...

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  • One of the key success factors for Home Service is the Call Center high performance: in this scope, LibanPost acquired the Vocalcom solution.

    LibanPost Acquires the Hermes.Net Solution “LibanPost is relatively a young postal operator, established in 1998, privately owned, in charge of operating the postal sector. Since its inception, LibanPost embarked on a massive rehabilitation and diversification program, to insure a constant growth. In this perspective, the company offers today more than 100 services, covering mail and express, financial and insurance...

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  • HYUNDAI MEA choose VOCALCOM

    HYUNDAI MEA and VOCALCOM HYUNDAI MEA chooses VOCALCOM to increase its indirect sales of 13000 to 20000 vehicles per year. The contact center of HYUNDAI MEA include an aggressive development strategy over the united Arab Emirates market: Web Lead generation (live chat), customer survey, telesales et sales tracking… its contact center become the heart of concessionary to drive all...

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  • Looking for a complete, evolutive solution, and flexible of multimedia contacts

    An Agency on a Mission The National Agency of the Secure Titles has for mission to meet the needs of French State Administrations regarding secure titles, in particular the programs bound to the biometric passports, the visas, the resident’s permits, and System of Registration for Vehicles. The contact center of the “ANTS” has for mission of to provide a support to the internal...

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