• Al Bahar Group (Caterpillar) chooses the multimedia web-based solution of Vocalcom

    Al Bahar Group Utilizing Vocalcom Solution Mohamed Abdulrahman Al-Bahar, founded in 1937, is one of the leading business houses in the Arabian Gulf. They represent Caterpillar in Bahrain, Kuwait, Qatar, UAE and in Oman through associate – Oasis Trading and Equipment Co. head office is located in Sharjah, UAE. They chose to deploy VOCALCOM’s solution for several reasons: It’s...

    Read more
    Read more
  • One of the key success factors for Home Service is the Call Center high performance: in this scope, LibanPost acquired the Vocalcom solution.

    LibanPost Acquires the Hermes.Net Solution “LibanPost is relatively a young postal operator, established in 1998, privately owned, in charge of operating the postal sector. Since its inception, LibanPost embarked on a massive rehabilitation and diversification program, to insure a constant growth. In this perspective, the company offers today more than 100 services, covering mail and express, financial and insurance...

    Read more
    Read more
  • HYUNDAI MEA choose VOCALCOM

    HYUNDAI MEA and VOCALCOM HYUNDAI MEA chooses VOCALCOM to increase its indirect sales of 13000 to 20000 vehicles per year. The contact center of HYUNDAI MEA include an aggressive development strategy over the united Arab Emirates market: Web Lead generation (live chat), customer survey, telesales et sales tracking… its contact center become the heart of concessionary to drive all...

    Read more
    Read more
  • Looking for a complete, evolutive solution, and flexible of multimedia contacts

    An Agency on a Mission The National Agency of the Secure Titles has for mission to meet the needs of French State Administrations regarding secure titles, in particular the programs bound to the biometric passports, the visas, the resident’s permits, and System of Registration for Vehicles. The contact center of the “ANTS” has for mission of to provide a support to the internal...

    Read more
    Read more
  • Press One Customer Care implements Vocalcom’s Hermes.Net and replaces legacy contact center solution

    Colorado Company Implements Hermes.Net Press One Customer Care is one of the largest outsourcers in the Colorado area. They successfully implemented Vocalcom’s Hermes.Net across their 2 locations. Vocalcom implemented two large scale architectures a primary production site and the second as a disaster recovery installed in their secure remote location. Fully-Blended Platform Press One Customer Care is taking advantage...

    Read more
    Read more
  • Diet Center chooses VOCALCOM for a MultiSite OmniChannel Contact Center.

    Vocalcom Welcomes Nutrition and Diet Center The Nutrition and Diet Center is the first dedicated diet and weight loss health center in the Middle East. (KSA, Qatar, Lebanon, Kuwait and UAE) The Nutrition and Diet Center’s mission goes beyond the concept of weight loss, to that of helping the region’s communities achieve a better way of living. Elite Partnerships...

    Read more
    Read more
  • Sodexo relies on the expertise and solutions of VOCALCOM

    Sodexo Utilizes Vocalcom Solutions Sodexo relies on the expertise and solutions of VOCALCOM to keep close to its customers:   Industry: motivation solutions by cheques and services cards: meal vouchers / gift cards / leisure checks / meal cards etc …  VOCALCOM solution is perfect to optimize leads detection campaigns and customer care service. It allows the KPI’S control....

    Read more
    Read more
  • Cevital, 2nd most important Algerian Group chooses Hermes.NET.

    Cevital Chooses Vocalcom Solution Our Solution was chosen by the 2nd most important Algerian Group CEVITAL in order to manage their Omni-channel Customer management Contact Center. Cevital is a major Algerian Company, created by IssadRebrab in 1998. Currently, it’s the Second Algerian company by revenue behind Sonatrach . The company specializes in the food industry.
 Cevital employs over 15,000...

    Read more
    Read more
  • Generali gets the most out of salesforce

    Generali Poised for Success With a significant global presence, Generali is the largest Italian insurer and the third largest in Europe. They operate 118 insurance companies in 70 countries in every continent with over 70 million clients. Their major strength is life insurance. Their remote sales driven Contact Center has become a very important strategic component of the group....

    Read more
    Read more