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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
September 2014
Taking a Step Back Could Be Your First Step Toward Progress
September 2014
Using CRM Solutions to Augment Your Call Center Services
September 2014
Almost 70 Percent of Enterprises With Cloud Budgets Plan to Increase Spending
September 2014
The Call Center Manager’s Role in Handling Customer Complaints
September 2014
Respecting Your Business’ Past, Projecting its Future
September 2014
Best Practices for Successfully Offering Preferred Communication Channels
September 2014
Fifty-eight Percent of Customers Communicate with Companies via E-mail
September 2014
Non-Traditional Solutions Improve Call Center Volume by Up to 400 Percent
September 2014
Boost Your Telemarketing Campaign with All-in-One Software
September 2014
Exploring Your Cloud Options: SaaS
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