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Inbound & Outbound calls
Inbound & Outbound calls
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Omnichannel
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Resources
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About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Call Center Software
December 2014
Bringing CRM Back to the Basics
November 2014
Boost ROI by Going All-in-One
November 2014
You Don’t Want to Miss Out on Dreamforce 2013
November 2014
Why You Need a CRM Dialer to Optimally Track Agent Performance
October 2014
Salesforce Helps Achieve World Record at Call Center and Customer Management Expo 2013
October 2014
Empowering Your Virtual Call Center Agents with a CRM Dialer
October 2014
Supporting Open CTI with a CRM Dialer
October 2014
The Perks of a CRM Dialer – Enhanced Agent Productivity
October 2014
Benefits of a Native Cloud Call Center Solution in Salesforce
October 2014
Employee Empowerment is Vital for Your Contact Center’s Bottom Line
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