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Most Brands See Social Media Potential, but Still Don’t Use It

90 Percent of Upset Customers Can Be Retained: Here’s How

Stellar Customer Service Needs to Include Mobile Customers

The Virtual Call Center and Social Media

The Importance of Doing Customer Satisfaction Surveys the Right Way

Consumer Tablet Usage Signals Need for Multi-Device Customer Service

Do You Realize the Power of Web and Mobile Speed?

Does Your Call Center Software Support These Two Social Media Necessities?

Unified Communications to Peak at $61.9 Billion by 2018

If There’s a Problem, You Want Your Customers to Complain

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