• Almost 70 Percent of Enterprises With Cloud Budgets Plan to Increase Spending

    In today’s vast technological sea, cloud computing continues to make waves. TheInfoPro Wave 5 Cloud Computing Study focuses on IT management and decision makers in North American and European mid-to-large enterprises and points to one thing: the cloud is still here, and it’s still big. Not only did the study find that 38 percent of enterprises have a budget...

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  • Exploring Your Cloud Options: SaaS

    Looking to realize the benefits of a cloud-based contact center? You likely know all about these two subjects separately; however, when put together, an entire world full of big business benefits becomes ready for the taking. Perhaps the best thing about the cloud is that there is an unprecedented level of autonomy regarding what route you’d like to take....

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  • What Your Small Business Needs to Know about the Cloud

    Be it a local pizza shop or a national consultant, small businesses face some enormous challenges when trying to compete in today’s Internet-flattened, highly competitive marketplace. It’s no wonder they’re taking advantage of all the opportunities afforded by moving to the cloud. Since 42 percent of 9.6 billion SMBs have no IT department, the number of small businesses moving...

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  • A Cloud Contact Center Cuts IT Labor Costs in Half, Energy Costs Up to 90 Percent

    In today’s difficult economy, small businesses are always looking for ways to save money. One avenue that they may not be exploring as aggressively, however, is the world of the cloud. For example, as a contact center manager, it can be hard to determine which side of the fence you’d rather be on with so many varying opinions of...

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  • Save an Average Two Hours of Downtime with a Cloud Contact Center

    Those in the contact center space have heard a lot about the benefits of moving to the cloud; however, for those who are still waiting to make the leap, it would be wise to take a look at some of the unexpected benefits. Adaptability There is always concern about the technical adjustments that come with learning about any new...

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  • Don’t Miss the Boat on Cloud Computing

    While ‘cloud contact center’ feels like a relatively new, fresh term, the amount of data currently in the cloud is immense and substantial. A new infographic from Seagate notes that one exabyte of data is currently stored in the cloud, which, in storage terms, is equivalent to everyone living in Thailand owning an iPhone. How much is an exabyte?...

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  • The Business Case for Cloud Contact Centers

    Enterprises today continue to struggle with security, integration and governance issues; meanwhile, they are having success with collaboration and CRM applications. This is what IDG is reporting in its latest Cloud Computing: Key Trends and Future Effects Report. Based on 1,358 interviews with CIOs and other IT professionals, the survey notes that cloud computing has a lot to do with...

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  • Battle of the Cloud Contact Center

    As contact centers increasingly rise to the cloud, a move for your business may feel inevitable. Before you make the jump, though, there is an important choice to make: Do you want your cloud contact center to be public, private or hybrid? While each option allows those in your company to enjoy simultaneous access to your most vital and...

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  • Things You’re Missing Out on by Not Embracing a Cloud Contact Center

    Each new trend in the contact center world brings both early adopters and those who wait for the right time to strike. If you’re still thinking through the details of embracing a cloud contact center, your business may be suffering due to such hesitation. Here’s a look at some of the things that your contact center may be missing...

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