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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
July 2014
Research Points to a Complete Cloud Takeover by the End of Next Year
July 2014
Just How Accurate was the Prediction of Predictive Dialing Technology?
July 2014
Part 1 – Recognizing the Need for Next-Generation Hosted Offerings
July 2014
Part 2 – Recognizing the Need for Next-Generation Hosted Offerings
July 2014
A Look at How the Internet Has Grown Over the Last 10 Years
July 2014
Mobility and Social Media Are Key Ingredients to Accelerating Profit
July 2014
Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition
July 2014
Virtual Call Center Software Means Working Home on the Holidays
July 2014
Fast Facts that Could Save You From Bad Customer Service
July 2014
Part 1 – Exploring the Core of the Salesforce Platform
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