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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
July 2014
How the Retail Industry Can Leverage a Unified Digital Call Center
July 2014
Part 1 – Top Reasons Why Your Contact Center Needs the Cloud
July 2014
How the Banking Industry Can Leverage a Unified Digital Call Center
July 2014
Virtual Queuing: Changing the World one Callback at a Time
July 2014
How the Logistics Industry Can Leverage a Unified Digital Call Center
July 2014
The World is More Mobile Than We Think
July 2014
SMBs Maintain ‘Conservative’ Approach to Unified Communications and Collaboration (UCC)
July 2014
Digital Customer Service is King Right Now
July 2014
The Nature of the Multi-Channel Challenge
July 2014
Over Half of Contact Center Managers Feel There is No Need for Multi-Channel Service
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