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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
August 2014
The Importance of Supporting Self-Service
August 2014
Why You Need a Hosted Call Center this Fall
August 2014
Stellar Customer Service Needs to Include Mobile Customers
August 2014
Top Call Center Features for Exemplary E-mail Support
August 2014
The Virtual Call Center and Social Media
August 2014
Four Must-Have Features for Strengthening Web-Based Customer Service
August 2014
Top Considerations When Making a Hosted Call Center Investment
August 2014
Four Ways In-Store Kiosks Amplify Customer Service Strategy
August 2014
The State of Occupations Within the Telecom Sector
August 2014
The Importance of Eliminating Hold Time Now
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