• Still Have Lingering Cloud Security Concerns? New Research Should Quell You Fears

    Why does the cloud scare us? In a world where information is power, even the illusion of not having control over your information is a scary proposition—a view still held by many enterprises. On its surface, the cloud is somewhat of an abstract concept, where information is floating around the vast Internet; however, as the technology grows and becomes...

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  • Industry Pundits Hopeful for Cloud Security Market as 2014 Draws Closer

    Any developing and expanding market has peripheral aspects that are similarly poised to explode. When it comes to the development of cloud technology, the cloud security market is this peripheral. Cloud security has risen to become an extraordinarily necessary aspect as cloud computing becomes increasingly popular among businesses of every type. This growth has led industry experts to grow...

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  • Downtime and Disaster Recovery 101

    There are countless aspects of running a successful enterprise; employee retention and satisfaction, customer relations, effective advertising and day-to-day operation, just to name a few. With so much to think about, it is possible that two of the more costly aspects – dealing with downtime and being prepared for disaster – might slip through the cracks. Electrical outages occur,...

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  • A Look at the Global Growth of Hosted Technology

    There’s no two ways about it: everything today is going digital and being moved to and integrated with the online world. Personal shopping is now done online, the expansive data compiled by companies is stored online and even the rise of voice over Internet protocol (VoIP) has moved the telephone to the Internet. Given this technologically evolving atmosphere, it...

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  • The Very Best Benefits of a Hosted Call Center

    During the development phase of getting a business off of the ground, many things need to be considered; what the enterprise’s products and services will entail, who the enterprise is trying to reach, how to manage employees and how to best create a logical workflow are all concerns that need to be addressed. Oftentimes, especially for medium- to large-sized...

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  • Cloud Contact Centers and the Goal of Going Green

    While technology grows and information flourishes, it becomes increasingly important to keep a steady eye on the periphery of the enterprise. How is the global community reacting to your presence in the market, how is the market evolving around the enterprise and, perhaps most importantly, how is the physical world reacting to the online cloud? In 2011, Greenpeace estimated...

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  • The Security of the Cloud Contact Center

    As cloud computing continues to transform the way that business is conducted, it is important to look at the possible concerns that can come along with it. Security has been a long-time cloud concern for many; business owners and execs see an enormous amount of valuable and private information seemingly floating around in what they consider the digital equivalent...

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  • The Benefits of a Hybrid Cloud Contact Center

    By definition, a hybrid is something that is formed by combining two things. However, we would take it one step further to say that a true hybrid is something that creates added value as a result of bringing together two invaluable items, as in 1 + 1 = 3. So, if you’re looking for ways to improve your call...

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  • Why Should I Make My Call Center Hosted?

    What is the best and most effective communication service for your business? There are a good number of available options to weed through, and figuring out what to use or how to best allocate resources can be a daunting task. If it hasn’t been considered yet, a hosted call center could be the best option for your business. That’s...

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