• Data Center Use is Quickly Shifting to a Reliance on Cloud Servers

    Within every cloud contact center is the necessity to store data, where it is internal or client information. Data centers serve as the most traditional method of storage; however, research shows that this is quickly transitioning to the use of cloud servers as the preferred approach. Within this year alone, cloud servers have been forecasted to surpass the use...

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  • A Unified, Cloud Facility Is A Contact Center Leader’s Dream

    By its nature, a cloud contact center is a large beast to manage. There are many aspects to the technology and, in order for the contact center to run efficiently and successfully, each part of needs to work together as one single, cohesive unit. In maintaining a fully functional, unified and revenue-generating cloud facility, the goal of any contact...

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  • Video and Cloud Are on the Rise for the Enterprise

    Contact center managers agree: the easier it is to move information, the more convenient it is to send high-quality video. That’s exactly why the added storage benefits of cloud technology are so enticing for those looking to take the plunge into a fully cloud-based system. And top industry analysts agree. For example, according to Diane Myers, principal analyst for...

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  • The Cloud Contact Center: Utilizing UCC

    While the cloud contact center is great for providing agents and managers in disparaging locations access to information in an instant, it’s also vital for making sure that such information and data can be used to help expedite the consumer experience. Two tools that work in tandem with the cloud contact center to achieve these objectives are unified communications...

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  • You’ve Deployed the Cloud: Other Ways to Save More Money

    When it comes to cutting costs and growing efficiency in the workplace, it can feel like there’s always more that can be done. If you’re one of the many companies that has already deployed a cloud contact center solution, it may seem as though you’ve done your part and now it’s time to simply bask in the satisfaction that...

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  • Compliance in the Customer Service Technology Space

    Data is the main fuel source for technology in the 21st century; however, the way in which this data should be handled is of the utmost importance. To that end, it’s important that agents and managers understand that the information contained in the cloud call center must be used in ways that comply with government regulations. Everything from not...

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  • The Responsibility of Utilizing a Cloud-based Classroom

    One of the great debates of the growing Internet presence and the proliferation of technology into the general population’s consciousness can be summed up in one question: where is its place in the classroom? In a world where the growing consciousness is collected online and is ready at anyone’s fingertips, it can be an invaluable tool in furthering education. More...

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  • The Growing Adoption of Cloud Storage over Data Centers

    The transition of data center storage to cloud storage has been increasing over the years as the presence of cloud storage has exponentially increased. Other than increasing availability, the biggest reason for this is simple logistics. Data centers are physically large and take a good deal of upkeep to maintain. Data centers that are company owned and operated were...

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  • Platform-as-a-Service and its Importance to Cloud Contact Centers

    Cloud computing mainly consists of three methods of service: Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS). As the cloud contact center footprint grows, it is undoubtedly important that cloud-users be aware of what the most prolific service is and why it should utilize this service. In a study by 451 Research, it is estimated that the cloud computing market...

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