• Vocalcom to empower call centres

    The company, which has a presence in 37 countries worldwide, believes that the advent of cloud, social and mobile technologies have transformed the way call centre employees do business. View the full article here.

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  • Hotel Chocolat – Luxury Customer Service in Action

    Hotel Chocolat modernize is contact Center Solution and go social creating stunning customer experience.

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  • First Cloud-based Virtual Contact Center Software offer in South Africa

    The platform is initially a fully featured cloud-based contact center software that is based in South Africa and serving the SADC market. Paving the Way in South Africa Teleo has taken advantage of the growing cloud computing trend in the regional market and is covering a niche for cloud communications services which include voice and social interactions. The solution, known as...

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  • The Petroleum Institute deploys new virtual call center solution

    The Petroleum Institute Utilizes Vocalcom’s Virtual Call Center Solution After having launched a global project to optimize its customer service, The Petroleum Institute retained our virtual call center solution. The Petroleum Institute (PI) was created in 2001 with the goal of establishing itself as a world-class institution in engineering education and research in areas of significance to the oil...

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  • AG2R Contact Center Move to The Cloud

    AGR2 Utilizing Cloud-Based Call Center Solution After a proof of concept on a part of their BtoB clients, AG2R decides to deploy our cloud-based call center solution for their customer service. AG2R LA MONDIALE is the 1st group of social welfare, in the service of more than 8 million insurants and legal successors. He protects all the needs for...

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  • Ciptex Build an Onmichannel Contact Center Solution on Demand Services

    Ciptex have selected Vocalcom to provide cloud based omni-channel contact centre solutions to their blue chip enterprise customer base including a major airline and holiday company, financial services and outsourcing clients.

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  • IKEA Contact Center Solution Go Social & Mobile

    IKEA for their branch in Kuwait chooses Vocalcom’s contact center solution to modernize their contact center. and go social and mobile

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  • McDonald’s UAE deploys Vocalcom New All-in-one Contact Center Technology.

    McDonald’s to use Vocalcom Contact Center Technology McDonald’s is still innovating at all levels even in Delivery. After 2 successful experiences with the Contact Center Technology provided by Vocalcom Contact Center Technology in Lebanon & QATAR, McDonald’s UAE (Regional Office for MEA) continues to trust in Vocalcom Technology to provide a 24/7 Call Center for Delivery. McDonald’s UAE is...

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  • The Government of Oman chooses our contact center software for its citizens

    Oman Government Choose Vocalcom Contact Center Software The government of Oman settled with our contact center software to provide a modern, innovative and consistent customer experience to its citizens. The PACP covers Customer Care, Hotline for citizens in Oman, integration with complaint management for customer feedback. Thanks to the contact center software powered by Vocalcom, the PACP go to multimedia citizens service, able to handle...

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