• Putting Your Chatbots to Work: 5 Tips to Consider

    As artificial intelligence continues to change the way in which companies interact with customers, chatbots remain a key player in delivering this modern form of customer service. These digital assistants are more than just a passing trend: Mindbrowser states that 96% of businesses believe chatbots are here to stay. Business Insider adds that by 2020, over 80% of brands...

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  • How AI is Transforming the Mobile Customer Experience

    Artificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have seen tremendous transformations, enabling customers to receive assistance and make purchases effortlessly. Here are five hot trends that will help you engage your mobile customers wherever they are. Personalized recommendations Isn’t it a great feeling when a brand recommends a...

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  • Using Personality Mapping to Generate an ROI Unheard of for Contact Center Solutions

    While some may think that AI is gradually replacing the human element of customer experience, new innovations in AI are actually bringing humans closer together. With Vocalcom’s AI-powered predictive behavioral routing, customers are matched with agents based on common personality traits to create rich and personalized conversations with a powerful human connection. How do personality mapping and predictive behavioral...

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  • 5 Ways to Make Chatbots Customer Service Superstars

    When social media began to play a serious role in customer service a few years back, some wondered if this was just a passing trend. Given the popularity of these platforms among young consumers, companies could not be sure if this capricious crowd would stick to their digital habits—and if older consumers would follow suit. Nowadays, social media is...

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  • AI: 4 Key Benefits for the Customer Experience

    When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly. However, artificial intelligence has the capacity to deliver more than just direct customer service. The technology...

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  • How AI Drives Targeted Customer Engagement

    Artificial intelligence is transforming business practices across many industries. From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Indeed, many brands are turning to chatbots that are capable of deep learning, becoming smarter as they interact with...

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  • Chatbots: The Key to Efficient Customer Service

    When the idea of artificial intelligence for customer service was first introduced, many people were skeptical. The idea of chatbots assisting or possibly replacing human agents was exciting, but was it feasible? Would customers actually receive better service? While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot...

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  • 5 Ways AI Can Drive Proactive Customer Service

    While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences. Here are five ways in which your brand may use AI to deliver proactive customer service. Understand customers’ purchasing habits AI...

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  • Chatbots: What Role Should They Play in Customer Service?

    Many brands believe that chatbots are key to modernizing customer service. The trouble is, many have rushed to use them without fully considering their limitations. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. According to Forrester, most chatbot failures occur because they attempt to handle too many...

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