• IDC Reveals Global Public IT Cloud Services Spending Projections

    In any industry, it is important to keep a watchful eye on the future with regards to your enterprise. Where are you going, what are your goals and how is the market reacting? This is true of the various tools that your company utilizes to serve itself as well as to serve its end users. In the case of...

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  • Gartner: Cloud-Based Security Market Ends 2013 With a Bang

    With 2013 drawing to a close, looking back over the past year to evaluate where your enterprise ended up and where it started from is a necessity. To grow, you simply have to know where progress was made and where it could be improved. In the case of the cloud industry, all growth seems to be up as its...

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  • Are You Ready For Your Next Disaster?

    While it isn’t what any company, organization or individual likes to hear, disasters do happen. Power surges can easily and instantaneously wipe out systems; meanwhile, natural disasters can take down entire coasts. Your servers may go down and mice could chew through important wires that could cripple your computers. There is no trick to avoiding or navigating these potentially...

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  • Are You Ready to Rise to a Hosted Call Center?

    Often, the best products that you own are the ones that you don’t have to think about. Reliable products have a tendency to function invisibly, and this goes for your personal life as well as your work life. Think about your business and the way it functions—the simple day-to-day tasks of opening e-mail, making phone calls, brewing coffee, riding...

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  • Mobility and the Cloud: Turning Customer Relationships into Marriages

    Long gone are the days when shopping and doing business was a 9 to 5 concern. You can also say goodbye to the days where the only businesses open past midnight either charged a bundle or were emergency services. As the Internet grows (and similarly, customers’ access to it grows), any enterprise is given that much more face time...

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  • New Study Reveals Continued Cloud Contact Center Market Growth

    When using any type of technology, it is vital to stay up to date with its various updates and developments. This is especially true for technology that is quickly expanding and growing itself, such as with cloud contact center technology. In the past three years alone, cloud contact center adoption has doubled, according to a newly released report from...

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  • New Study: PaaS Market to Explode by 2017

    Platform-as-a-Service (PaaS) is part of the vast market that is cloud technology, and, just as cloud adoption is on the rise, so is PaaS. When looking at what technology to use and in what ways to invest in your company, it is especially important to notice trends in the market and to analyze why those trends are occurring. PaaS...

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  • The Future of the Cloud

    Over the past several years, cloud computing has grown from a concept familiar mostly to the tech-savvy crowd to one of the hottest terms discussed throughout the business world.  Projections indicate that by 2016, cloud computing will grow to become a $19.5B market, representing the bulk of new IT spending. Many businesses are moving towards the cloud contact center...

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  • More Cloud Computing Projections for 2014

    The New Year is right around the corner, and as result, the Internet is buzzing with top projections, forecasts and expectations for a number of hot technologies that impact the state of the contact center. One such technology is cloud computing. Let’s take a look at a consolidated roundup of the top predictions for the cloud space – and...

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