Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center SolutionRead moreRead more
As the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink their customer service practices. As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their...
ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activitiesRead moreRead more
The COVID-19 crisis has impacted the way in which every company manages its daily activities to guarantee the best customer service, under conditions which have evolved very quickly due to the confinement imposed upon the inhabitants of numerous countries. Companies in charge of essential tasks are particularly affected and must deploy flexible solutions in order to ensure continuity of...
Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center SolutionRead moreRead more
In light of the current COVID-19 pandemic, countless companies are being forced to adjust their practices so as to protect employee health without disrupting normal business operations. While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff. A historical partnership between SABESP and...
Leading Argentine Electrodomestic Retailer Frávega Migrates Contact Center Agents to Remote Model with No Service Disruption and Full Compliance of Strict Data Security PoliciesRead moreRead more
The COVID-19 pandemic is disrupting the way many businesses function. Companies that rely on their contact centers for the continuity of business operations are no exception—indeed, they risk collapse if no remote solution is found that protects employee health while ensuring productivity. In the retail sector, contact centers are vital not only to customer assistance but to internal back...
PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutionsRead moreRead more
As the COVID-19 crisis settles in everywhere in the world, companies are confronted by new challenges with regard to maintaining their business operations while preserving the health of their staff. This is the case in the insurance industry, in which contact centers are important facilities established for handling customer service and optimizing the customer experience. In this context, companies...
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The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices. As contact centers are the pulse of these companies, BPOs must safeguard these employees who typically work in close proximity to...
Experta Seguros Migrates All Contact Center Agents to Remote Model in 2 Days With Vocalcom SolutionsRead moreRead more
The current global threat of COVID-19 is having an unprecedented effect on the way people live and work. Contact centers are scrambling to handle an explosive increase in call volume at a time when people are being told to work from home. At Vocalcom, we understand the immediate need of our customers to ensure business continuity without jeopardizing the...
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Call scripts help agents feel prepared when customers call your brand for service. Providing guidelines that outline your company’s conversational style and call protocols can reduce agent stress and ensure a consistent experience for all customers regardless of whom they speak to. Here are six golden rules for creating call scripts that satisfy your customers’ needs while still providing...
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In this digital era, many companies are focusing on ways to offer faster, more sophisticated customer experiences. While customers typically appreciate these improvements, the human touch is still in high demand—and remains what truly turns a business transaction into a long-term relationship. According to Microsoft, 30% of consumers claim that not being able to reach a human is the...
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