• Positioning Your Company as a True Customer Support Center

    Customer service is quickly becoming an enterprise that involves more than handling a customer’s question over the phone. With the public having practically 24/7 access to what a company provides via visiting the store and shopping online, the methods customers use or prefer to use to communicate with companies has developed to meet their immediate needs. It’s important to...

    Read more
    Read more
  • Three Ways You Should Be Providing Exceptional Online Customer Service

    In the efforts to help improve customer service and make interactions more enjoyable and effective for the consumer, Salesforce continues to advocate the importance of embracing social media technology and techniques, evidenced by a recently revealed infographic. Taking this a step further, let’s take a look at three ways that every company should be providing exceptional online customer service:...

    Read more
    Read more
  • Salesforce.com Continues Its Social, Mobile Movement

    Companies everywhere have come to embrace the power of both mobile and social technology. And with the recent reveal of its new Communities module, Salesforce.com – a proud Vocalcom CRM partner – continues to raise the bar as a pioneer in this revolutionary technological space. Armed with cloud technology for the purposes of increasing sales, marketing and service, the...

    Read more
    Read more
  • What is a Customer Company?

    Imagine if you will an entire new way of connecting with your customers and transforming your business. Sounds great, right? Well thanks to Salesforce, the idea of staying connected has taken on a completely new principle called the customer company. Deconstructing a Customer Company You may be wondering what a customer company is exactly (after all, it may not...

    Read more
    Read more
  • Unleashing the Power of Workforce Connectivity

    Staying connected is crucial in a world where we can no longer live without social media. Many businesses have integrated social media into their everyday operations as a means of connecting with others; however, as we all know, today’s workforce is constantly changing. Working in a social environment is now more than that just an expectation. We think companies...

    Read more
    Read more
  • What is Cloud Computing?

    To the everyday person, the notions of working efficiently and being up in the clouds are usually considered contradictory; however, this is no longer the case with the performance benefits of cloud computing. Staying current with the most innovative and transformative services, Vocalcom has partnered with Salesforce, a trusted leader in cloud computing and customer relationship management. Enhanced with...

    Read more
    Read more
  • What is Salesforce CRM?

    When Jane sits down at her desk she takes a deep breath before confronting the dizzying array of e-mails, PowerPoint presentations, calendar appointments, PDF files and Word documents awaiting her. Sifting through the headache-inducing, haphazard organization of constituent records, to-do lists and schedules she’s created, Jane spends most of the morning prepping for her day. However, equipped with the...

    Read more
    Read more
  • Salesforce.com Leads Gartner’s 2013 CRM Customer Engagement Center Magic Quadrant

    Back in May, leading industry analyst Gartner revealed its all new 2013 CRM customer engagement center Magic Quadrant, serving as a goldmine of vital information for players in the space to absorb and apply to their CRM strategies. The document details how social media engagement, coupled with CRM software, is evolving the traditional contact center into a customer engagement...

    Read more
    Read more
  • Part 1 – Exploring the Core of the Salesforce Platform

    Enterprise application development has been hit by the explosion of the “social revolution” – a time when the forces of social and mobile collided headfirst. Smart connected devices have since seen a rise in the workplace like never before. And as such, competitive legacy platforms offered prior to this revolution are now oftentimes considered too slow, complex and expensive....

    Read more
    Read more