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7 Trends Shaping the Customer Experience in 2019
Read moreWhen it comes to winning loyalty, customer experience is the battlefield for modern brands. A recent Walker study revealed...
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5 Questions to Ask When Creating Customer Journey Maps
Read moreHelping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude,...
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5 Things Millennial Customers Want From Your Brand
Read moreFor a few years now, the millennial generation has been a prime target for brands looking to reshape their...
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5 Ways to Optimize Live Chat
Read moreLive chat has long been an ideal channel for offering proactive customer service. When customers are browsing your website,...
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6 Benefits of Identifying Recurring Customer Issues
Read moreAnalytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
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5 Tips for Sales Agent Communications
Read moreThe rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers...
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AI: 4 Key Benefits for the Customer Experience
Read moreWhen you think of how artificial intelligence is being used in customer service these days, chatbots may come to...
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5 Customer Expectations Your Brand Needs to Meet
Read moreWhat do customers really want? As technology changes the ways in which they interact with brands, expectations continue to...
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Chatbots: The Key to Efficient Customer Service
Read moreWhen the idea of artificial intelligence for customer service was first introduced, many people were skeptical. The idea of...
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