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6 Ways to Engage Customers on Social Media
Read moreSocial media platforms are the most unique of all the channels used for customer engagement. On one hand, they...
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What Millennial Customers Are Looking for in 2019
Read moreWhy do millennials matter so much to brands? For one, they represent a massive population—in the U.S., they are...
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7 Trends Shaping the Customer Experience in 2019
Read moreWhen it comes to winning loyalty, customer experience is the battlefield for modern brands. A recent Walker study revealed...
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5 Questions to Ask When Creating Customer Journey Maps
Read moreHelping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude,...
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5 Things Millennial Customers Want From Your Brand
Read moreFor a few years now, the millennial generation has been a prime target for brands looking to reshape their...
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5 Ways to Optimize Live Chat
Read moreLive chat has long been an ideal channel for offering proactive customer service. When customers are browsing your website,...
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6 Benefits of Identifying Recurring Customer Issues
Read moreAnalytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
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5 Tips for Sales Agent Communications
Read moreThe rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers...
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AI: 4 Key Benefits for the Customer Experience
Read moreWhen you think of how artificial intelligence is being used in customer service these days, chatbots may come to...
Posts tagged with ‘Conversational Commerce’
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