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4 Priorities of a Successful Omnichannel Brand
Read moreThese days, omnichannel is a golden term in the customer experience industry. But how many brands are actually getting...
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5 Common Customer Service Complaints (And How to Resolve Them Quickly)
Read moreIf your customers are complaining about the same issues, take note. While your service may need some improvement, there’s...
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5 Questions to Ask When Creating Customer Journey Maps
Read moreHelping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude,...
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6 Qualities Every Customer Service Agent Should Have
Read moreFor many customers, a conversation with a service agent is a defining moment in their relationship with your brand....
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5 Ways to Make Customers Choose Your Brand
Read moreWith the holiday season fast approaching, brands are eager to offer customers the best deals possible with the hope...
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Customer Effort: Don’t Make Your Customers Work For You
Read moreFirst contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what...
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5 Qualities of an Exceptional Contact Center
Read moreA contact center is the backbone of a company’s customer service department. As customer experience is a top priority...
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6 Benefits of Identifying Recurring Customer Issues
Read moreAnalytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
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5 Essential Rules for Omnichannel Success
Read moreWhen “omnichannel” first became a customer service buzzword a few years ago, many brands rushed to offer service on...
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