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5 Ways to Make Customers Choose Your Brand
Read moreWith the holiday season fast approaching, brands are eager to offer customers the best deals possible with the hope...
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Customer Effort: Don’t Make Your Customers Work For You
Read moreFirst contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what...
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5 Qualities of an Exceptional Contact Center
Read moreA contact center is the backbone of a company’s customer service department. As customer experience is a top priority...
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6 Benefits of Identifying Recurring Customer Issues
Read moreAnalytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
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5 Essential Rules for Omnichannel Success
Read moreWhen “omnichannel” first became a customer service buzzword a few years ago, many brands rushed to offer service on...
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5 Customer Expectations Your Brand Needs to Meet
Read moreWhat do customers really want? As technology changes the ways in which they interact with brands, expectations continue to...
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5 Ways to Boost Your Net Promoter Score
Read moreOf all the metrics measured in the contact center, the Net Promoter Score (NPS) is the most telling for...
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Vocalcom AI-Powered Cloud Contact Center Wins two 2018 Stevie® Awards for sales and customer service
Read moreVocalcom, a leading global provider of cloud-native solution for contact centers and inside sales, has won two Stevie prices...
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6 Tips for Satisfying Customers on the Voice Channel
Read moreWith all the discussion of messaging apps, chatbots, and live chat, your company may think that the voice channel...
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