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5 Ways to Boost Your Net Promoter Score
Read moreOf all the metrics measured in the contact center, the Net Promoter Score (NPS) is the most telling for...
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Vocalcom AI-Powered Cloud Contact Center Wins two 2018 Stevie® Awards for sales and customer service
Read moreVocalcom, a leading global provider of cloud-native solution for contact centers and inside sales, has won two Stevie prices...
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6 Tips for Satisfying Customers on the Voice Channel
Read moreWith all the discussion of messaging apps, chatbots, and live chat, your company may think that the voice channel...
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How to Empower Contact Center Agents
Read moreThe contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them...
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6 Ways Predictive Dialers Drive Brand Success
Read moreIn the contact center, time is everything. Every second wasted results in fewer sales and missed opportunities for delivering...
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5 Tips for Driving Sales Agent Success
Read moreSales agents may be motivated to do their job well, but they need the right tools to help them...
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6 Golden Rules for Effective Telemarketing
Read moreTelemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers....
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6 Benefits of a Strong Customer Service Culture
Read moreGreat customer service begins with a customer-centric mindset. Brands that deliver exceptional service know that their customers are looking...
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5 Ways Big Data Can Improve the Customer Experience
Read moreBrands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer...
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