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The Omni-Channel Imperative
Read moreBefore the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number...
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The Work-from-Home Revolution & the Engagement Challenge
Read moreThe COVID-19 pandemic strongly accelerated the remote working trend. To operate the switch, offering intuitive and efficient digital tools...
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Cloud, the ‘New Normal’ for business continuity and performance
Read moreCloud has been crucial to maintain business continuity and facilitate remote working during the COVID-19 health crisis. The businesses...
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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia
Read moreFor most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial...
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Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution
Read moreAs the current COVID-19 pandemic continues to impact businesses across the world, many retailers have been forced to rethink...
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Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity
Read moreThe group expands its management team and pursues its innovation investments in order to reinforce its position as a...
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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution
Read moreIn light of the current COVID-19 pandemic, countless companies are being forced to adjust their practices so as to...
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PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutions
Read moreAs the COVID-19 crisis settles in everywhere in the world, companies are confronted by new challenges with regard to...
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Experta Seguros Migrates All Contact Center Agents to Remote Model in 2 Days With Vocalcom Solutions
Read moreThe current global threat of COVID-19 is having an unprecedented effect on the way people live and work. Contact...
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- Cloud Contact Center On Demand, Fast and Easy
- Omnichannel contact center Omnichannel interaction management
- Virtual call center Set up your virtual call center in no time
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- Predictive Dialer Keep agents at peak efficiency
- Recording Securely record, store, and retrieve voice calls
- Proactive Chat Increase conversion rate & online sales
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